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Cape Town: Dutch customer Service posted by abc worldwide

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Job Description

Job Title: Dutch-Speaking Customer Service Representative
Location: Cape Town /Onsite
Employment Type: Full-Time

About the Role:

We are looking for a Dutch-speaking Customer Service Representative to join our dynamic support team. In this role, you will assist Dutch-speaking customers via phone, email, and chat, ensuring top-tier service and resolving inquiries efficiently and professionally.

Key Responsibilities:

  • Handle customer queries and complaints in Dutch across multiple communication channels (phone, email, live chat)

  • Provide accurate information on products, services, and policies

  • Investigate and resolve customer issues in a timely and effective manner

  • Maintain up-to-date knowledge of company products and procedures

  • Log and track customer interactions using internal systems (CRM/ticketing tools)

  • Collaborate with internal teams (technical, sales, logistics) to resolve customer concerns

  • Follow escalation procedures when needed

  • Meet or exceed performance targets (quality, response time, customer satisfaction)

Requirements:

  • Fluency in Dutch and English (written and spoken) essential

  • Previous customer service experience is a strong advantage

  • Excellent communication and interpersonal skills

  • Tech-savvy with the ability to quickly learn internal systems

  • Strong problem-solving abilities and a customer-first mindset

  • Ability to work in a fast-paced, multicultural environment

  • Willingness to work shifts, including evenings or weekends



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