Job Description
Job Title: Dutch-Speaking Customer Service Representative
Location: Cape Town /Onsite
Employment Type: Full-Time
About the Role:
We are looking for a Dutch-speaking Customer Service Representative to join our dynamic support team. In this role, you will assist Dutch-speaking customers via phone, email, and chat, ensuring top-tier service and resolving inquiries efficiently and professionally.
Key Responsibilities:
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Handle customer queries and complaints in Dutch across multiple communication channels (phone, email, live chat)
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Provide accurate information on products, services, and policies
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Investigate and resolve customer issues in a timely and effective manner
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Maintain up-to-date knowledge of company products and procedures
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Log and track customer interactions using internal systems (CRM/ticketing tools)
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Collaborate with internal teams (technical, sales, logistics) to resolve customer concerns
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Follow escalation procedures when needed
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Meet or exceed performance targets (quality, response time, customer satisfaction)
Requirements:
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Fluency in Dutch and English (written and spoken) essential
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Previous customer service experience is a strong advantage
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Excellent communication and interpersonal skills
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Tech-savvy with the ability to quickly learn internal systems
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Strong problem-solving abilities and a customer-first mindset
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Ability to work in a fast-paced, multicultural environment
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Willingness to work shifts, including evenings or weekends
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