<p>A leading four-star hotel in Cape Town is seeking a FIT Reservationist to manage individual bookings with efficiency and precision. The role requires excellent customer service skills, attention to detail, and a proactive attitude in ensuring each guests stay begins with a seamless booking experience.</p><p><strong>Duties and Responsibilities:</strong></p><ul><li><p>Manage individual travel reservation enquiries via phone, email, and online booking systems</p></li><li><p>Capture bookings accurately in the hotel reservation system and maintain up-to-date records</p></li><li><p>Process payments, deposits, and issue confirmations in line with hotel policy</p></li><li><p>Handle modifications, cancellations, and special requests with efficiency</p></li><li><p>Provide personalised recommendations to enhance guest stays (e.g., upgrades, packages, tours)</p></li><li><p>Liaise with front office, housekeeping, and F&B to ensure guest requirements are communicated clearly</p></li><li><p>Maximise occupancy by upselling available rooms and promotions</p></li><li><p>Prepare daily, weekly, and monthly reports on reservations activity, occupancy, and revenues</p></li><li><p>Monitor and respond to online reviews or reservation queries when required</p></li><li><p>Support with group reservations and tour operator bookings when necessary</p></li><li><p>Assist with guest correspondence before arrival, ensuring all details are confirmed and expectations are met</p></li></ul><p><strong>Requirements:</strong></p><ul><li><p>Minimum 2 years experience in hotel reservations (4* or 5* property)</p></li><li><p>Knowledge of reservation systems (Opera or similar)</p></li><li><p>Excellent written and verbal communication skills</p></li><li><p>High level of accuracy and attention to detail</p></li><li><p>Strong guest relations skills with a professional demeanour</p></li><li><p>Ability to work shifts and weekends when required</p></li></ul><p>To apply, please upload a copy of your updated CV and recent profile photo along with any written or telephonic reference.</p>