Job Description
Job Title: German Customer Support Representative
Location: Cape Town
Employment Type: Full-time/ Hybrid (after 3months)
Language Requirement: Fluent in German (written and spoken) & proficient in English
About the Role:
We are seeking a German-speaking Customer Support Representative to join our dynamic team. The successful candidate will be responsible for delivering high-quality service and support to German-speaking customers via email, phone, and chat. You will serve as the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
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Handle inbound queries from German-speaking customers via email, live chat, and telephone
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Provide accurate information on products, services, orders, and account status
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Troubleshoot customer issues and ensure timely resolution
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Escalate complex issues to the appropriate internal teams when necessary
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Maintain up-to-date knowledge of company products, services, and procedures
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Document customer interactions and maintain accurate records in the CRM system
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Ensure high levels of customer satisfaction through professional and empathetic communication
? Requirements:
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Fluent in German (C1-C2 level) and proficient in English
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12 years of experience in a customer service or support environment (preferred)
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Strong communication and problem-solving skills
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Tech-savvy and comfortable using customer support systems and tools (e.g., CRM, ticketing systems)
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Ability to work independently in a fast-paced, dynamic environment
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Excellent attention to detail and time management skills
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A customer-first mindset with a proactive and positive attitude
? Education:
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Minimum: Matric / High School Diploma
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Preferred: Diploma or degree in Business, Communication, or related field
Benefits:
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Competitive salary
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Comprehensive training and support
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Career growth opportunities
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A collaborative and international team environment
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