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Cape Town: German Customer Service posted by abc worldwide

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Job Description

Job Title: German Customer Support Representative
Location: Cape Town
Employment Type: Full-time/ Hybrid (after 3months)
Language Requirement: Fluent in German (written and spoken) & proficient in English

About the Role:

We are seeking a German-speaking Customer Support Representative to join our dynamic team. The successful candidate will be responsible for delivering high-quality service and support to German-speaking customers via email, phone, and chat. You will serve as the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Handle inbound queries from German-speaking customers via email, live chat, and telephone

  • Provide accurate information on products, services, orders, and account status

  • Troubleshoot customer issues and ensure timely resolution

  • Escalate complex issues to the appropriate internal teams when necessary

  • Maintain up-to-date knowledge of company products, services, and procedures

  • Document customer interactions and maintain accurate records in the CRM system

  • Ensure high levels of customer satisfaction through professional and empathetic communication

? Requirements:

  • Fluent in German (C1-C2 level) and proficient in English

  • 12 years of experience in a customer service or support environment (preferred)

  • Strong communication and problem-solving skills

  • Tech-savvy and comfortable using customer support systems and tools (e.g., CRM, ticketing systems)

  • Ability to work independently in a fast-paced, dynamic environment

  • Excellent attention to detail and time management skills

  • A customer-first mindset with a proactive and positive attitude

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? Education:

  • Minimum: Matric / High School Diploma

  • Preferred: Diploma or degree in Business, Communication, or related field

Benefits:

  • Competitive salary

  • Comprehensive training and support

  • Career growth opportunities

  • A collaborative and international team environment



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