Cape Town: German Customer Service posted by abc worldwide

Job Title: German Customer Support Representative
Location: Cape Town
Employment Type: Full-time/ Hybrid (after 3months)
Language Requirement: Fluent in German (written and spoken) & proficient in English

About the Role:

We are seeking a German-speaking Customer Support Representative to join our dynamic team. The successful candidate will be responsible for delivering high-quality service and support to German-speaking customers via email, phone, and chat. You will serve as the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound queries from German-speaking customers via email, live chat, and telephone

• Provide accurate information on products, services, orders, and account status

• Troubleshoot customer issues and ensure timely resolution

• Escalate complex issues to the appropriate internal teams when necessary

• Maintain up-to-date knowledge of company products, services, and procedures

• Document customer interactions and maintain accurate records in the CRM system

• Ensure high levels of customer satisfaction through professional and empathetic communication

? Requirements:

• Fluent in German (C1-C2 level) and proficient in English

• 12 years of experience in a customer service or support environment (preferred)

• Strong communication and problem-solving skills

• Tech-savvy and comfortable using customer support systems and tools (e.g., CRM, ticketing systems)

• Ability to work independently in a fast-paced, dynamic environment

• Excellent attention to detail and time management skills

• A customer-first mindset with a proactive and positive attitude

? Education:

• Minimum: Matric / High School Diploma

• Preferred: Diploma or degree in Business, Communication, or related field

Benefits:

• Competitive salary

• Comprehensive training and support

• Career growth opportunities

• A collaborative and international team environment