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Cape Town: Guest Relations Officer – 4* Cpt posted by HotelJobs

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Job Description

About the Role

A well-established four-star hotel in Cape Town is seeking a professional, personable, and service-driven Guest Relations Officer to join its Front Office team. The successful candidate will be at the forefront of the guest experience, acting as a key ambassador of the hotel and ensuring that every guest receives warm, personalised, and memorable service from arrival through departure and beyond.

Key Responsibilities

  • Ensure the effective implementation of hotel guest relations and customer service standards.
  • Personally welcome and attend to all VIP guests on arrival, with daily follow-ups throughout their stay.
  • Prepare and coordinate VIP amenities, gifting, and special occasion recognitions.
  • Plan; coordinate, and assist with guest activities, airline bookings and reconfirmations, restaurant reservations, and personalised itineraries.
  • Assist with individual and group check-ins and check-outs in a professional, efficient, and courteous manner.
  • Maintain a consistently high standard of personal service across guest-facing and public areas in line with four-star hospitality standards.
  • Maintain and update detailed guest profiles, preferences, and feedback.
  • Support the Sales & Marketing team by promoting hotel facilities, conducting site inspections, and hosting prospective clients.
  • Ensure effective communication between Front Office and all operational departments.
  • Handle reservations during after-hours or in the absence of the Reservations department.
  • Stay informed of hospitality industry trends and proactively recommend improvements to front desk operations.
  • Assist with the induction and training of new staff members and hospitality students.
  • Perform additional duties as required by the Front Office Manager or Rooms Division Manager.

Requirements

Minimum of 2 years experience in the hotel industry in a similar role. Working knowledge of Opera (Front Office and Cashiering functions) is advantageous. Excellent proficiency in Microsoft Office. Strong communication skills with fluency in English (additional languages advantageous). High level of emotional intelligence, professionalism, and personal presentation. Natural customer orientation with charm, sophistication, and attention to detail. Ability to work shifts, weekends, public holidays, and occasional overtime.

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Qualifications

Minimum Grade 12 (Matric).

Salary & Benefits

Not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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