Menu Close

Cape Town: Hr Specialist Bpo/Contact Centre Cape Town posted by CallForce






Date 2024-06-08
Job Title Hr Specialist Bpo/Contact Centre Cape Town
Employer CallForce
More Information
Salary 0
Category Professions
Location Western Cape
/ Cape Town

Job Summary

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment.

DUTIES

Provide HR oversight and client relationship management including:

  • 24 hour problem resolution client/employee.
  • Handle misconduct and incapacity processes.
  • Performance Management of KPIs and targets.
  • Monitor attendance and adherence to schedule and address non-compliance.
  • Investigate incidents on duty.
  • Assist with monthly payroll. Handle payroll and leave queries.
  • Assist with credit control in respect of client billings.
  • Handel HR administration.
  • Handle Medical Aid admin and leave reports.
  • Engage with internal and external client management teams to understand and meet service delivery levels.
  • Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
  • Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.
  • Assist with co-ordination of recruitment process.
  • Keep the client and recruitment team informed of process.
  • Manage attrition.
  • Completion of all documentation relating to candidate placement.
  • Attend client meetings and provide reports.
  • Complete all required daily, weekly and monthly reports.

QUALIFICATIONS:

  • Matric
  • HR degree/diploma (a preference)
  • MS Office strong Excel

SLILLS AND EXPERIENCE:

  • 3-5 years practical HR/IR experience.
  • Client Relationship Management experience
  • Experience in working in BPO/Contact Centers.
  • TES Account/Project Management experience (a strong preference.)
  • Valid drivers license & own motor vehicle.

COMPETENCIES

  • Strong inter-personal skills.
  • Excellent verbal and non-verbal communication skills.
  • Ability to manage conflict.
  • Strong customer service focus.
  • Flexibility and adaptability.
  • Stress tolerance and resilience.
  • Planning, organizing and time management.
  • Quality focus and excellence orientation.

Salary:

Industry related

Hr Specialist Bpo/Contact Centre Cape Town position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-06-08 at 13:23:00 in the Professions category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.



Select one of the buttons below to browse for more available jobs.



View Job  Cape Town: Structural Draughtsman posted by Hire Resolve







Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Pretoria: Rfx – 4932047 – Hr Functional Specialist posted by Tipp Focus

BackgroundThe client Business Systems and Technology Department (BSTD) is continuously evolving and optimising the IT landscape. We have an immediate requirement for a Functional Specialist HR to provide functional services for the Human Capital Management


View Job
Rfx – 4932047 – Hr Functional Specialist

Stellenbosch: Hr Training Specialist posted by Silk Road Consulting

VACANCY TRAINING SPECIALIST (HR)Title: Training SpecialistPlace of work: StellenboschReporting to: HRBPThe Training Specialist will be part of the growing SA team. The successful candidate will be responsible foridentifying training needs, designing and d


View Job
Hr Training Specialist

Johannesburg: Hr Specialist – Dc posted by Isilumko Staffing

If you have gained more than 3 years` work experience within the HR field, familiar with Distribution Centres, willing to wear safety gear on-site, then read further!In need of someone to start asap towards the Midrand area.Should be comfortable engaging


View Job
Hr Specialist – Dc

Johannesburg: Hr Specialist posted by Isilumko Staffing

Are you an experienced HR professional looking for a dynamic role in a fast-paced environment? We`re currently seeking an HR Specialist to join our team and work onsite at our Distribution Centers.Key Responsibilities:Safety First: Comfortable wearing safe


View Job
Hr Specialist

Cape Town: Hr Specialist Bpo/Contact Centre Cape Town posted by CallForce

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stake


View Job
Hr Specialist Bpo/Contact Centre Cape Town

Cape Town: Hr Specialist posted by CallForce

We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and servic

View Job  Cape Town: Software C# Asp.Net Developer posted by Goldman Tech

View Job
Hr Specialist

Alberton: Hr Manager And Talent Retention Specialist posted by Telebest

Requirements:Graduate in relevant Human Resources Degree or DiplomaComputer literate MS Office.Travel Willingness to travel to other provinces & OverseasMinimum 5 years experience as an HR Manager5 to 7 years of experience as an HR Generalist with ex


View Job
Hr Manager And Talent Retention Specialist

Johannesburg: Specialist Hr & Communication posted by Salt Employee Benefits

PURPOSE OF ROLE The HR Specialist will act as the first point of contact for HR-related queries from employees and possible external partners and is responsible for the end to end life cycle of the employee The main duties include maintaining personnel r


View Job
Specialist Hr & Communication

Johannesburg: Learning And Development Specialist posted by JorDan HR

QUALIFICATIONS AND EXPERIENCE o Tertiary Qualification in HRD or HRM o SDF Certification o 3-5 Years experience in planning and coordinating training interventions at national level o 3-5 years experience on BEE123 System o 3-5 years experience in HR and B


View Job
Learning And Development Specialist

Johannesburg: Learning And Development Specialist posted by JorDan HR

QUALIFICATIONS AND EXPERIENCE o Tertiary Qualification in HRD or HRM o SDF Certification o 3-5 Years experience in planning and coordinating training interventions at national level o 3-5 years experience on BEE123 System o 3-5 years experience in HR and B


View Job
Learning And Development Specialist

South Africa: Bim Modeler / Specialist (Bahrain) – Engineering Industry – R480k – R360k posted by Hire Resolve

A highly reputable client of ours in Bahrain is urgently seeking a BIM Specialist to join their team of professionals. Requirements+4 years experience in structural design / engineeringMust have at least 2 years experience in BIMDegree or Certificatio


View Job
Bim Modeler / Specialist (Bahrain) – Engineering Industry – R480k – R360k

Pretoria: Test Specialist & Business Analyst – Vehicle Invoicing (Expert) – 2794 posted by JorDan HR

Business Analyst / Tester with sales environment Accounting / Financial and Process knowledge required for a large reputable global company BCom Accounting SAP S/4 HANA Solid SAP front-end experience in SD, FI, and/or MM (any combination of these modules i


View Job
Test Specialist & Business Analyst – Vehicle Invoicing (Expert) – 2794

Midrand: Veterinary Services Specialist (Veterinarian) posted by JorDan HR

Responsibilities: Perform field surveys in support of vaccines. Technical product support to the team and customers Client education and training on our Products and aspects of poultry & ruminant production & health Management of database Client fe

View Job  Cape Town: Accredited Driver Trainer posted by SA Metal

View Job
Veterinary Services Specialist (Veterinarian)

Gauteng: Payroll, Hr, And Accounting Specialist posted by Salix Recruitment

If you have a background in these areas and are eager to grow within a dynamic company, we’d love to hear from you! A wholesale distribution company that supplies a wide range of products to various retailers, businesses, and institutions. They


View Job
Payroll, Hr, And Accounting Specialist

Johannesburg: Payroll, Hr, And Accounting Specialist

If you have a background in these areas and are eager to grow within a dynamic company, wed love to hear from you A wholesale distribution company that supplies a wide range of products to various retailers, businesses, and institutions. They typically foc


View Job
Payroll, Hr, And Accounting Specialist

Pretoria: Rfx – 4937030 – Hr Functional Specialist posted by Tipp Focus

Objective of this Scope of WorkThe main purpose of this position is to provide dedicated HR Functional Specialist services on the ERP Roadmap (HCM Cloud Solution Project) Scope of Services DefinitionThe scope will include but will not be limited to:Evaluat


View Job
Rfx – 4937030 – Hr Functional Specialist

Midrand: Vdi Stack Monitoring Specialist (Senior) 2718, 2721 posted by JorDan HR

Be part of a global team responsible for the development and operation of the client Digital Workspace that includes the product Virtual Device (VDI). The focus lies on worldwide delivery (Cloud & On Premises) of the virtual desktop, App and access inf


View Job
Vdi Stack Monitoring Specialist (Senior) 2718, 2721

Pretoria: Hr Functional Specialist

Our client, a large Financial Institute in Pretoria has the following vacancy: Functional Specialist in HR field for an 18 month project. A minimum of a B degree, advanced Diploma or equivalent; and Five to eight years experience in the Functional Speciali


View Job
Hr Functional Specialist

Bronkhorstspruit: Hr And Payroll Specialist Factory Environment

Bronkhorstspruit Sal 300k to 360k Essential Knowledge, Skills and Experience required HR degree or diploma 3 to 5 years experience in a unionized environment Leadership and strong management skills in all HR, Payroll and Training matters and EE administrat


View Job
Hr And Payroll Specialist Factory Environment

Share this to someone who needs a job:
Posted in Jobs in Cape Town

More Jobs in Your Area