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Cape Town: HR Specialist posted by CallForce

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Job Description

About the Role

We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate will be responsible for ensuring that staff maintain the required standards of professionalism and service delivery, while building and maintaining strong relationships with external and internal stakeholders.

Key Responsibilities

  • Provide 24 hour problem resolution client/employee support
  • Handle misconduct and incapacity processes
  • Monitor performance management of KPIs and targets
  • Address non-compliance regarding attendance and schedule adherence
  • Investigate incidents on duty
  • Assist with monthly payroll, handle payroll and leave queries, and credit control in respect of client billings
  • Manage HR administration, medical aid admin, and leave reports
  • Engage with internal and external client management teams to understand and meet service delivery levels
  • Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures
  • Liaise with the recruitment team, ensuring full understanding of the profile for new recruits
  • Assist with co-ordination of recruitment process
  • Keep the client and recruitment team informed of process
  • Manage attrition
  • Complete all documentation relating to candidate placement
  • Attend client meetings and provide reports
  • Complete all required daily, weekly, and monthly reports

Requirements

  • Matric
  • HR degree/diploma (a preference)
  • MS Office strong Excel skills

Qualifications

  • HR degree or diploma
  • Matric
  • Valid drivers license & own motor vehicle

Salary

Industry-related salary

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Cape Town: Talent Acquisition Specialist posted by CallForce

About Human Resource Jobs in Western Cape

The Human Resource (HR) field in the Western Cape, South Africa is generally a growing industry, with a high demand for professionals who can manage and develop talent within organisations. Typically, HR roles are found in various sectors, including technology, financial services, manufacturing, and healthcare.

In terms of salary expectations, it’s common to find HR professionals earning between R500 000 to R1 million per annum, although this range can vary greatly depending on factors such as experience, company size, industry sector, and specific job requirements. For instance, senior HR managers or those in corporate roles may earn at the higher end of this spectrum, while entry-level HR assistants may start around the lower end.

Common skills for HR professionals include strong communication and interpersonal skills, ability to build relationships with employees and management, knowledge of employment laws and labour regulations, proficiency in HR software such as SAP or Workday, analytical and problem-solving skills, and a solid understanding of organisational development principles. Other relevant skills often include project management, conflict resolution, coaching and training, and data analysis.

The Western Cape is home to various industries that commonly employ HR professionals, including the technology industry, where companies like Google and Microsoft have a significant presence. Financial services sector companies, such as banks and insurance providers, also require skilled HR staff to manage employee relations and talent development. Additionally, manufacturing sector companies, particularly in the automotive or pharmaceutical industries, often need HR specialists to oversee labour practices and ensure compliance with regulations.

Career progression for HR professionals is generally positive, with opportunities for growth into senior roles such as director of human resources or organisational development manager. Many HR practitioners also pursue advanced degrees, such as a Master’s in Business Administration (MBA) or a Postgraduate Diploma in Human Resources Management, to further develop their skills and advance their careers.

View Job  South Africa: HR Manager posted by Greys Recruitment


This information provides general career guidance. Actual salaries and requirements vary by employer.



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