Cape Town: HR Specialist posted by CallForce

March 23, 2026 Jobs in Cape Peninsula

Job Description

We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.

Duties:

Provide HR oversight and client relationship management including:

24 hour problem resolution client/employee.
Handle misconduct and incapacity processes.
Performance Management of KPIs and targets.
Monitor attendance and adherence to schedule and address non-compliance.
Investigate incidents on duty.
Assist with monthly payroll. Handle payroll and leave queries.
Assist with credit control in respect of client billings.
Handel HR administration.
Handle Medical Aid admin and leave reports.
Engage with internal and external client management teams to understand and meet service delivery levels.
Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.
Assist with co-ordination of recruitment process.
Keep the client and recruitment team informed of process.
Manage attrition.
Completion of all documentation relating to candidate placement.
Attend client meetings and provide reports.
Complete all required daily, weekly and monthly reports.

Qualifications:

Matric
HR degree/diploma (a preference)
MS Office strong Excel

Skills and Experience:

3-5 years practical HR/IR experience.
Client Relationship Management experience
Experience in working in BPO/Contact Centres.
TES Account/Project Management experience (a strong preference.)
Valid drivers license & own motor vehicle.

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Competencies

Strong inter-personal skills.
Excellent verbal and non-verbal communication skills.
Ability to manage conflict.
Strong customer service focus.
Flexibility and adaptability.
Stress tolerance and resilience.
Planning, organising and time management.
Quality focus and excellence orientation.

Salary

Industry related

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Human Resource Jobs in Western Cape

The Human Resource (HR) field in the Western Cape, South Africa is generally a growing industry, with a high demand for professionals who can manage and develop talent within organisations. Typically, HR roles are found in various sectors, including technology, financial services, manufacturing, and healthcare.

In terms of salary expectations, it’s common to find HR professionals earning between R500 000 to R1 million per annum, although this range can vary greatly depending on factors such as experience, company size, industry sector, and specific job requirements. For instance, senior HR managers or those in corporate roles may earn at the higher end of this spectrum, while entry-level HR assistants may start around the lower end.

Common skills for HR professionals include strong communication and interpersonal skills, ability to build relationships with employees and management, knowledge of employment laws and labour regulations, proficiency in HR software such as SAP or Workday, analytical and problem-solving skills, and a solid understanding of organisational development principles. Other relevant skills often include project management, conflict resolution, coaching and training, and data analysis.

The Western Cape is home to various industries that commonly employ HR professionals, including the technology industry, where companies like Google and Microsoft have a significant presence. Financial services sector companies, such as banks and insurance providers, also require skilled HR staff to manage employee relations and talent development. Additionally, manufacturing sector companies, particularly in the automotive or pharmaceutical industries, often need HR specialists to oversee labour practices and ensure compliance with regulations.

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Career progression for HR professionals is generally positive, with opportunities for growth into senior roles such as director of human resources or organisational development manager. Many HR practitioners also pursue advanced degrees, such as a Master’s in Business Administration (MBA) or a Postgraduate Diploma in Human Resources Management, to further develop their skills and advance their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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