Cape Town: IT Manager (Hospitality Group Cape Town) posted by Datafin
Posted on 2025-08-18 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Develop and maintain the Institutions IT strategy aligned with operational goals and guest expectations.
- Oversee the installation, configuration, and maintenance of hardware, software, networks, servers, and communication systems.
- Ensure all IT systems (Property Management System, POS, Wi-Fi, conferencing equipment, back-office applications, etc.) are fully functional and secure.
- Monitor performance of systems and network components; proactively identify and resolve issues.
- Manage LAN, WAN, VPN, and wireless networks throughout.
- Perform regular system backups, updates, and recovery processes in line with data protection regulations.
- Provide timely and effective IT support to staff across all departments.
- Ensure high availability and quality of guest-facing systems such as in-room entertainment, internet access, technologies.
- Coordinate technical support for events, including AV and connectivity requirements.
- Implement and maintain cybersecurity policies and controls to protect guest and company data.
- Monitor and respond to security breaches, system vulnerabilities, and malware threats.
- Ensure compliance with POPIA (Protection of Personal Information Act) and other regulatory frameworks.
- Prepare and manage the annual IT budget; control costs related to hardware, software, licensing, and service providers.
- Liaise with vendors and contractors to procure, implement, and maintain IT solutions.
- Manage service level agreements and ensure value for money and service quality.
- Train staff on the correct and secure use of IT systems and tools.
- Maintain detailed documentation of all IT assets, configurations, procedures, and support logs.
- Bachelors degree in Information Technology, Computer Science, or related field.
- Relevant certifications (e.g. CompTIA, Microsoft, Cisco, ITIL) will be advantageous.
- Minimum 5 years experience in IT management, preferably in a hospitality or service-oriented environment.
- Proven experience managing hospitality-specific systems such as Opera, Micros, Fidelio, Protel, or similar.
- Strong technical knowledge across multiple IT domains.
- Excellent problem-solving and analytical skills.
- High attention to detail and strong organisational ability.
- Effective interpersonal and communication skills.
- Ability to work under pressure and outside of standard hours when required.
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