Cape Town: Internal Marketing Assistant posted by Tower Group

About the Role

The Internal Marketing Assistant role at Tower Group is a critical position that requires strong technical skills, excellent communication abilities, and a keen understanding of the shipping industry. As an Internal Marketing Assistant, you will be responsible for supporting the sales team by providing administrative assistance, managing customer relationships, and analyzing market trends.

Key Responsibilities

• Bookings for all trades Dry and Reefer
• Firming up of bookings prior to firm stacks
• Rechecking rates on bookings prior to stacks firming
• Verifying of DG and non DG lists
• Application for acceptance of hazardous cargo/special equipment and stowage requests. Update LMS addon to obtain DG certificates.
• Amending routing or connecting vessels as per Trade instruction
• Send email to respective POD for all freight collect shipments
• Daily updating of EDI, which is downloaded into Dinamix importing of vessel files 3 times a day
• Clearing of errors on Dinamix after EDI processed
• Requesting for space from Branches when allocation has been reached.
• Assisting customers with e-Commerce support ie. Customer creation/ Registration and log in/booking capture
• Approving e-Commerce Customers
• Customer Code creation on LMS and Dinamix
• Requesting KYC documentation from clients and Customer integration updates in LMS
• Daily telesales minimum of 10 calls per day and reported daily. Canvassing for both import/export bound cargoes
• Updating of export client stats for all trades
• Customer record update (All trades).
• Monthly allocation report for all trades
• Compile weekly sales meeting minutes.
• Prepare e-commerce report and submit to WARO every Friday.
• Capture stats in Dinamix for both imports and exports. Follow ups with Branches to ensure import and export manifests are completed for month end reporting
• Submitting surveys for new trades
• Negotiate and quote freight rates upon approval and send to clients
• Requesting rates and free time from MD
• Application for detention and demurrage requests
• Assisting internal and external customers with queries. Assist both import and export clients with queries and transshipment details on both import/export legs
• Export RFAs and Free time for all shipments to be done and approved prior vessel ETD
• Advise clients of all new increases of rates/BAF/surcharges, etc.
• Managing mail queue. General typing and filing
• Attend annual Marketing Conference
• Assist with cocktail function if in Durban
• Give clear handover info to Customer Service / customer profile update
• Supports the Sales Executives he/she is working with and handles incl. commercial follow up activities such as customer request and issue handling.
• Production of Sales materials to be used by Sales Executives
• Compiles local tenders (Requesting of freight rates from Trade management to arrange and provide bidding confirmation to customers)
• Follow-up with key customers on performance rates quarterly and monthly spot rates / monitor rates about to expire and lead the renewal process
• Perform market identification and feed Sales Exec and Inside Sales with new prospects
• Provide up-to-date market situation & weekly summary report of each trades to PIL management
• Track the VAS performance and push for more
• Following payment settlement from customer

Requirements

• MATRIC + 5 YEARS SHIPPING EXPERIENCE
• RELEVANT SHIPPING COURSES
• HIGH LEVEL WORK ACCURACY
• FULLY COMPUTER LITERATE MS OFFICE, EXCEL, WORD, OUTLOOK AND POWERPOINT
• EXCELLENT INTERPERSONAL SKILLS (WRITTEN AND VERBAL COMMUNICATION SKILLS)
• EXCELLENT CUSTOMER SERVICE RELATIONSHIP SKILLS
• KNOWLEDGE OF CLIENTS AND MARKETS
• KNOWLEDGE OF RESTRICTIONS ATG VARIOUS PORTS AND COMMODITIES

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Salary & Benefits

• Salary: [Salary amount]