Cape Town: IT Service Delivery Manager: Perm: Cape Town posted by Isilumko Staffing
Posted on 2025-09-30 00:00:00
| Employer | Isilumko Staffing |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
IT Service Delivery Manager: Permanent Position: Cape Town
Ref 3709
The request is for an experienced IT Service Delivery Manager to join the clients award-winning IT Global Technology Team. You will manage key client accounts, ensuring seamless IT service delivery, optimizing call centre operations, and implementing technology solutions across cloud, networking, and contact centre platforms. Your focus will be on driving service excellence, operational efficiency, and client satisfaction
What You Will Do:
Manage Client Accounts: End-to-end ownership of IT service delivery for large client relationships (800+ seats). Conduct service reviews (MBR/QBR) and maintain strong client relationships
Drive Service Excellence: Monitor SLA performance, manage major incidents, implement process improvements, and enhance operational efficiency
Implement Technology Solutions: Design, implement, and optimize solutions across cloud technologies (AWS, Azure, GCP), SD-WAN, networking, and call centre platforms (Avaya, Genesys, Cisco, Five9)
Ensure Compliance & Security: Maintain IT compliance, data privacy, and security standards within client processes. Collaborate with audit teams to meet regulatory requirements
Engage Stakeholders: Communicate effectively at all levels, provide consultative guidance, and resolve complex issues
Your profile should include:
Experience:
- 812 years managing IT service delivery and call centre operations for large-scale clients (800+ seats)
- Proven track record in driving SLA adherence, process improvements, and operational efficiency
- Exposure to 24×7 operational environments
Technical Skills:
- Strong knowledge of cloud technologies (AWS, Azure, GCP) and cloud service models (IaaS, PaaS, SaaS)
- Solid IT networking fundamentals (A+, Network+) including troubleshooting and hardware/software support
- Experience with call centre platforms such as Avaya, Genesys, Cisco, or Five9
- Familiarity with ITIL/ITSM frameworks and project management methodologies
- Proficiency in MS Office, MS Project, and Visio
Qualifications:
- Bachelors degree (B.E./B.Tech preferred).
- Relevant certifications such as ITIL/ITSM, PMP, or cloud certifications (AWS, Azure) are an advantage.
Core Competencies:
- Strong communication and stakeholder management skills.
- Excellent problem-solving and consultative skills.
- Customer-focused mindset with the ability to work effectively with global teams.
- Ability to drive business value, productivity improvements, and cost control initiatives
Please share a detailed cv with me: *****@*****.co.za
Click Go Apply to apply online!
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