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Cape Town: IT Service Delivery posted by Isilumko Staffing

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Job Description

About the Role

Our BPO client is seeking a Service Delivery candidate to ensure seamless IT Service Management, driving business growth and creating value for clients through IT intervention. As an end-to-end owner of key accounts from IT Service delivery perspective, you will lead service delivery reviews on SLA adherence, ongoing projects with Client and Internal stakeholders, and participate in new business growth calls.

Key Responsibilities

  • Client Portfolio Management: End of End owner of key accounts from IT Service delivery perspective
  • IT Service Management and Delivery: Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders
  • Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders
  • Business Value Creation: Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation
  • Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements
  • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams
  • Major Incidents Database Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future

Requirements

  • Minimum 8-12 years in managing IT service delivery of large client relationship (800+Seats)
  • Willingness to work in a 24 x 7 environment

Qualifications

  • Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

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The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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