Job Description
Cape Town – Western Cape – South Africa
- Maintain an overall 48-hour closure time on helpdesk tickets.
- Provides support with desktop issues e.g. folder access permissions, faulty peripherals (monitor, keyboard, mouse), network connection errors, etc.
- Consistently maintain over 98% compliance with the (SLA) for downtime tickets, ensuring minimal business disruption and timely issue resolution.
- Ensures all computers & IT equipment are maintained and in good working order e.g., latest updates and anti-virus installed.
- Setting up of new hardware/ software and printers.
- Follows up on tickets logged with service providers.
- Configuration and installation of desktop hardware and software requirements in the day-to-day operations.
- Assists IT manager with projects e.g., rolling out and maintenance of Antivirus Software, operating systems deployment (Windows), etc.
- Matric or NQF 4 equivalent
- Completed IT certificate with either / A+ / Network +
- IT support / TCP-IP knowledge / Technical understanding of IT infrastructures
- Minimum 3 years network experience / Previous desktop support
- Punctual
- Shows interest and enthusiasm towards work
- Ability to communicate with staff at all levels within the company
- Dependable
- Shows initiative
- Attention to detail
- Accuracy
- Ability to follow procedures
- Integrity
- Teamwork
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