Menu Close

Cape Town: Operations Manager Bpo posted by CallForce

Date 2024-12-25
Job Title Operations Manager Bpo
Employer CallForce
More Information
Salary 0
Category Professions
Location Western Cape
/ Cape Town

Job Summary

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure theyre on track to meet client goals.

Responsibilities:


Develop and implement plans to successfully deliver exceptional results
Handle client interface, deliver on SLA requirements
Focus on providing differentiation in a highly competitive industry by exceeding client
expectations
Continuously promote a performance-driven culture and always work towards reaching for amazing results
Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems
Achieve financial and non-financial targets.
Improve the key success metrics associated with goals including:

o Customer Satisfaction Score
o Service Level Goals
o Quality Goals

Lead, develop, motivate, operational teams
Manage the Contact Centre workforce. motivate and manage supervisory team
Ensure optimal service delivery through scheduling and continuous process
improvement.
Coordinate training on new or revised information relating to services, products or
processes of projects
Ensure all customer questions and complaints are resolved in a timely manner
Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance
Handle employee related issues. Monitoring attendance, punctuality and leave
Analyze data to determine operational trends and provide solutions to increase service and quality levels in order to achieve and exceed targets and KPAs
Set up and manage performance measures.
Deliver daily, weekly and monthly reports.
Manage operating budgets.
Develop rewards and recognition incentives/programs.
Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets
Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes
Work with IT and Infrastructure to ensure optimal operational efficiencies
Understand customers needs and identify solutions that meet the requirements of the customer

Requirements
Matric
Certified Call Centre Manager or equivalent qualification, a distinct advantage
2-4 years experience in a BPO Call Centre Management position
Knowledge of and experience in managing to strict client SLAs
Ability to motivate and manage supervisory team
Solid understanding of reporting and budgeting procedures
Solutions focused – ability to think outside the box
High Proficiency in English

Skills
Outstanding communication and interpersonal skills
Ability to drive outcomes
Excellent organizational and leadership skills with a problem-solving ability
Self-confidence and leadership qualities
The ability to establish rapport with people at all levels
Excellent knowledge of management methods and techniques
Advanced troubleshooting and disaster recovery experience
Effective communication skills, including ability to communicate clearly, concisely, and professionally, both verbal and in writing.

Contact CallForce
Operations Manager Bpo position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-12-25 at 13:26:15 in the Professions category

Click Go Apply to apply online!

View Job  Western Cape: Senior Java Developer posted by Communicate Finance

You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Johannesburg South: Warehouse And Distribution Operations Manager posted by Kontak Recruitment

Warehouse and Distribution Operations Manager (JB4821)R30 - 45 000 per month CTCAnnual performance-based bonuses & quarterly incentivesJohannesburg SouthAs a leading supplier of food, cleaning and packing solutions for the hospitality industry, this compan


View Job
Warehouse And Distribution Operations Manager

Germiston: Financial Operations Manager (Foundry/Manufacturing)

Job Title: Financial Operations Manager Location: East Rand, Gauteng Reports To: Managing Director Job Summary: We are looking for a seasoned Financial Operations Manager to lead and manage our corporation`s financial and accounting functions. The ideal ca


View Job
Financial Operations Manager (Foundry/Manufacturing)

Cape Town City Centre: Group Operations And Maintenance Manager

KEY REQUIREMENTS TO MEET FOR CONSIDERATION: You will have completed a Mechanical Engineering qualification, coupled with a minimum of 10 years experience in managing company assets such as production machinery/equipment, as well as production output, risk


View Job
Group Operations And Maintenance Manager

Lephalale: Operations Manager

Key Responsibilities: Oversee and coordinate all operational departments, including housekeeping, food and beverage, maintenance, and front office. Ensure that all lodge activities are executed to 5-star standards, delivering excellence in every aspect of


View Job
Operations Manager

Menlyn: Jwoe01 Workspace Operations Manager (Senior)

What will be your role and responsibilities? Lead IT projects, including the design and deployment of new IT hardware and services. Facilitate and maintain Hardware Ordering Systems IT end-user support relating to personal workspace infrastructure (PCs, MF


View Job
Jwoe01 Workspace Operations Manager (Senior)

South Africa: Rentals Operations Manager (Modular Buildings)

DUTIES & RESPONSIBILITIES Supervise the KPA’s of subordinates Ensure that all subordinates have the skills and knowledge to carry out their functions efficiently and effectively. Ensure positive contributions to department’s performance by setting of objec


View Job
Rentals Operations Manager (Modular Buildings)

Lusaka: General Manager Operations (Zambia)

WHO ARE WE: A leading manufacturing business in Africa. WHO ARE WE LOOKING FOR: A General Manager (Operations) to be based in Zambia who has previously worked within the African market. WHAT WILL YOU DO: Directly responsible for developing and executing th

View Job  Cape Town: Project Administrator (Renewable Energy) posted by Hire Resolve

View Job
General Manager Operations (Zambia)

Letsitele: Citrus Operations Manager -Letsitele

Minimum requirements: Matric and a qualification in Agriculture 5 years experience in management position within the citrus sector Experience with budgeting and forecasting Experience with monitoring the production process to ensure quality products, opera


View Job
Citrus Operations Manager -Letsitele

Johannesburg: Payroll Operations Manager

My client is seeking a highly skilled Payroll Operations Manager to oversee their payroll transition to an outsourced provider and ensure the smooth operation of payroll processes. This role is vital in ensuring compliance, accuracy, and timely payroll del


View Job
Payroll Operations Manager

Midrand: Sales Operations Manager (Business Manager)

Our client is looking for a dynamic and experienced professional to join their team as a Sales Operations Manager (Business Manager). Responsibilities: Align commercial and marketing strategies with overall business objectives. Provide strategic insights t


View Job
Sales Operations Manager (Business Manager)

South Africa: Finance And Business Operations Manager – Fmcg Retail

Cape Town Position Purpose Acts as key business partner to all departments and senior management the Client Responsible for providing business performance analysis and managing the Sales & Operations Planning process. Job Requirements Key Responsibilities:


View Job
Finance And Business Operations Manager – Fmcg Retail

Johannesburg: Operations Manager

Our client is seeking an Operations Manager to join their team in Tanzania. You will oversee the day-to-day operations of our client`s company. You will ensure that projects are executed efficiently and effectively, achieving the set goals. You will manage


View Job
Operations Manager

Gauteng: Call Centre Operations Manager – Call Centre posted by Phaedra Aesthetics Recruitment

Call Centre Operations Manager. Pretoria East.MUST be fluent in Afrikaans and English!!Salary Highly negotiableSend CV Phaedra Aesthetics Recruitment Call Centre Operations Manager - Call Centre position available in Gauteng, Gauteng. This job position wa


View Job
Call Centre Operations Manager – Call Centre

South Africa: Operations Manager

Job Overview: A dynamic financial services firm is seeking an experienced Operations Manager to ensure the smooth and efficient running of daily operations. This role places a strong focus on regulatory compliance, client onboarding, and driving operationa


View Job
Operations Manager

Durban: Operations Manager

Job Title: Operations Manager Micro Lending Company (KZN & Eastern Cape) Job Overview: A dynamic micro-lending company is seeking an experienced Operations Manager to oversee and optimize the operations of 12 branches across KwaZulu-Natal (KZN) and the Eas


View Job
Operations Manager

Port Elizabeth: Packhouse Operations Manager (Citrus)

Candidates applying should note the following : The requirement is for a hands-on operations manager who will be actively involved, on a daily basis, in the packhouse. During the citrus season (March to September) extended working hour s is the norm. Time


View Job
Packhouse Operations Manager (Citrus)

South Africa: Operations Manager (Mozambique)

Role Purpose: Ensure that the whole operations function is run smoothly in Mozambique. Experience & Qualification Criteria Degree in Logistics, Management, Supply Chain or related. 5-7 years experience in a similar role. Excellent communication and compute

View Job  Cape Town: Production Manager posted by Hire Resolve

View Job
Operations Manager (Mozambique)

Johannesburg: Operations Manager

Our client is looking for an Operations Manager to join their team based in Johannesburg and KZN. Job Function Formulating local operations strategies and managing and leading a management team consisting of warehouse managers, processes, systems, faciliti


View Job
Operations Manager

Cape Town City Centre: Group Technical Operations Manager

Outputs of the role: Oversee the technical operations for the Group, ensuring the efficient functioning of infrastructure, equipment, and the optimal performance of technical operations in the interests of patient care, safety and efficiency. Provide leade


View Job
Group Technical Operations Manager

Johannesburg: General Manager – Operations And Finance

This company is in the construction/manufacturing industry and is a market leader in its field, with a national footprint. They offer a diverse culture with great opportunities for growth and development . As the General Manager (Operations and Finance) ,


View Job
General Manager – Operations And Finance

South Africa: Operations Manager (Expat, Mozambique)

Role`s Purpose: Ensure that the whole operations function is run smoothly in Mozambique. Experience & Qualification Criteria: Degree in Logistics, Management, Supply Chain or related. 5-7 years` experience in a similar role. Excellent communication and com


View Job
Operations Manager (Expat, Mozambique)

Johannesburg: Operations Manager

Requirements: Grade 12 / Matric Qualification non-negotiable. Diploma / Bachelor`s degree in Supply Chain Management or a related field an advantage. Proven experience in transport management, with a minimum of 3 years in a leadership role. Strong leadersh


View Job
Operations Manager

Johannesburg: Long Distance Operations Manager

An exciting opportunity awaits a results-driven and detail-oriented Long Distance Operations Manager in the logistics industry based in Johannesburg. Our client is seeking an individual who is committed to operational excellence and customer satisfaction,


View Job
Long Distance Operations Manager

Johannesburg: Retail Operations Manager

Retail Operations Manager - Gauteng Inland (Lanseria) Join a Powerhouse in Retail Excellence Cash Crusaders is a nationally respected, franchised retail brand that has become a cornerstone of the South African marketplace. We specialize in a dynamic produc


View Job
Retail Operations Manager

Port Elizabeth: Operations Manager (Fmcg Retail)

Operations Manager (FMCG Retail) – PE Position Requirements: Matric relevant tertiary qualification will be to your advantage 4 - 6 years within a Supervisory/Management role FMCG Retail experience is essential Extensive logistics, HR, IR & general manage


View Job
Operations Manager (Fmcg Retail)

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area