Date | 2024-11-04 |
---|---|
Job Title | Operations Manager – Bpo – Us Hours- Cpt |
Employer | Dash BPO South Africa (Pty) Ltd More Information |
Salary | 0 |
Category | Professions |
Location |
Western Cape / Cape Town |
Job Summary
OPERATIONS MANAGER
Job Description
We are searching for a dedicated, supportive Operations Manager who can coach and motivate call Supervisors/Team Leads & Coordinators. The Operations Manager will hire employees and assist in the training process, ensuring team lead/supervisor is leading their respective teams effectively. They will continue to support the team after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to your team. To succeed as an operations manager, you should be focused on helping your team build necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive.
Key
Responsibilities:
Ensure compliance with the contents of the contracts of each of the line of businesses under its
responsibility.
Implement and act in accordance with the information security policies of customer contracts and
business in general
Direct, guide, control, teach, lead, and motivate collaborators under their responsibility.
Analyze and interpret the results, detect root causes of areas of opportunities and act even with precision.
until resolving incidents.
Detect needs and/or areas of opportunity of each of the clients under their responsibility and implement.
strategies for continuous improvement.
Manage and execute the human and material resources aimed at the business and customer objectives.
Communicate, monitor, and provide feedback to the direct reporting line with timely data and facts.
Develop and implement effective communication and leadership methods.
Manage the operations with quality oriented to the satisfaction of the end users of our client to ensure.
the objective of Integral Solution at the first contact.
Continuously develop staff skills and abilities.
Prepare, analyze, and interpret reports for the Site Director.
Work cross-functionally with Workforce Management, Quality, coordinator, and other departments to
improve operational efficiencies and ensure quality objectives are consistently achieved.
Ensure open door policy and manage through hands-on involvement on the call center floor.
Assist Site Director with operational strategic planning; perform other duties as assigned.
Desired Skills and Experience:
Successfully completed commercial or business studies
1 year in the hospitality industry(essential)
Strong background within a sales campaign(advantageous)
5+ years call center leadership experience; with account management preferred.
Results-driven and comfortable working in a fast-paced environment; ability to multi-task and
effectively prioritize changing needs
Ability to quickly resolve concerns and problems within program.
Numerical and analytical capacity.
Ability to lead, guide and motivate team members to achieve desired results.
Advanced written and verbal communication skills
Ability to interact and own relationship with clients and internal/external business stakeholders.
Results-driven, action-oriented, and self-motivated mindset
Experience with call center technology, including ACD, workforce management agent productivity tools,
quality management tools
Familiar with COPC and other related call center operation standards
Proficient in Microsoft Office Suite and other business programs as required.
Mastery of metric management
If you feel you meet the above requirements, then do not think twice & get applying to join a growing dynamic brand that constantly provides clients with a world class service??
Operations Manager – Bpo – Us Hours- Cpt position available in Western Cape, Cape Town. This job position was posted by Dash BPO South Africa (Pty) Ltd. The job has been posted as a premium ad on 2024-11-04 at 13:09:59 in the Professions category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Krugersdorp: Operations Manager posted by DMS Security
URGENTLY - A well established Security Company in Krugersdorp (Princess Crossing area) is looking for the following:Grade-C Security GuardsNO criminal recordValid PSIRA CertificateCurriculum VitaeValid Identity Training CertificatesBank Statement or confir
View Job
Operations Manager
Bellville: Panelshop Operations Manager posted by Sprayteq
You will be responsible for managing all shop floor functions within a panel beater shop, ensuring these operations are executed efficiently and effectively.This role requires a hands on manager, preferably with a proven track record of improvement and eff
View Job
Panelshop Operations Manager
Centurion: Training Operations Manager posted by Sapsi
We are seeking a dynamic and experienced Operations Manager to lead the operations of our training company. The ideal candidate will be responsible for managing the full operations of the business, driving the marketing of training courses to corporate cli
View Job
Training Operations Manager
South Africa: Operations Country Manager (Uganda)
Experience & Qualification Criteria: Degree/Diploma Industry experience as an expat Knowledge running the full function for multiple project sites, and strong leadership skills How to Apply: If you meet the above requirements, please send your resume DIREC
View Job
Operations Country Manager (Uganda)
East London: Operations Manager
Minimum Requirements: Minimum of 10 years experience as an Operations Manager, specifically within the Transport & Logistics Sector essential Complete CMS Division Management experience required Strong experience Staff Management | Inventory & Stock Manage
View Job
Operations Manager
Johannesburg: Operations Manager – Food Manufacturing
Minimum requirements for the role: A tertiary qualification in engineering, supply chain, business, management or related field is preferred for this role. Previous experience working in an operations management role leading a team in a food or pharmaceuti
View Job
Operations Manager – Food Manufacturing
Johannesburg: Key Accounts / Operations Manager
Prism Placements and this Freight / Logistics service provider are looking for a Key Account / Operations Specialist to join their team in Melrose Arch. Experience & Requirements: Relevant B-degree / 3-year diploma in Business Administration / Logistics /
View Job
Key Accounts / Operations Manager
Johannesburg: Hse Operations Manager
HSE Operational Planning and Change Management Ensure implementation of current HSE Systems and practices across all operational Units through collaborative approach with business stakeholders to ensure a strategically aligned approach to the implementatio
View Job
Hse Operations Manager
Kwazulu-Natal: Operations Manager
Operations Manager – Timber Manufacturing Location: Kwazulu Natal Are you an experienced professional with a strong background in timber manufacturing? We are seeking a hands-on Operations Manager to oversee the daily operations of our timber manufacturing
View Job
Operations Manager
Cape Town City Centre: Warehouse And Operations Manager
Job Title: Warehouse/Operations Manager Location: Milnerton, Cape Town Salary: Negotiable Key Responsibilities: Process, capture, and invoice orders. Resolve stock issues with customer care/sales reps. Handle back orders and coordinate with the debtors` de
View Job
Warehouse And Operations Manager
South Africa: Operations Country Manager (Kenya)
Experience & Qualification Criteria: Degree/Diploma Industry experience as an expat Knowledge running the full function for multiple project sites, and strong leadership skills How to Apply: If you meet the above requirements, please send your resume DIREC
View Job
Operations Country Manager (Kenya)
Hoedspruit: Production Manager – Urgently Needed posted by ANB Operations (Pty) Ltd t/a BBI Packers
DESCRIPTION:Draft and monitor the weekly packing and pre-sorting plan, and daily packing programs.Ensure relevant quality controls are in place, adhere to and meet customer expectations.Ensure relevant safety controls and standards are in place according t
View Job
Production Manager – Urgently Needed
Mobeni: Operations Manager
Duties: Competitive shopping and market analysis. Understanding of retail pricing ladders and cost implications. Monitoring the stock quality and escalating discrepancies to buyers and management. Running and analysing reports on regular basis. Communicati
View Job
Operations Manager
Cape Town City Centre: Finance And Business Operations Manager
Position Purpose Acts as key business partner to all departments and senior management. Responsible for providing business performance analysis and managing the Sales & Operations Planning process. Key Responsibilities: Lead a team of Finance and Operation
View Job
Finance And Business Operations Manager
Cape Town City Centre: Operations/Seafreight Manager (Remote)
Our client is a Canadian based company who offers remote working opportunities in South Africa. Their operations are expanding rapidly and they require a hands-on Operations manager to manage their growing team of 2 Controllers who focus on seafreight expo
View Job
Operations/Seafreight Manager (Remote)
Sandton: Operations And Compliance Manager
Minimum requirements: Ensuring that the Firm adheres to regulatory requirements and internal policies Assess and manage the Firms financial and legal risks by determining potential compliance issues and developing strategies to mitigate them Relevant bache
View Job
Operations And Compliance Manager
Gauteng: Quality Manager | Clinical Research Operations (Jb4805) posted by Kontak Recruitment
Quality Manager | Clinical Research Operations (JB4805) Remote, for applicants living in South Africa Market RelatedDuration: Permanent We are seeking a highly skilled Quality Manager with expertise in clinical research operations to uphold and enhance the
View Job
Quality Manager | Clinical Research Operations (Jb4805)
Johannesburg: Jr 419967 – Unit / Site Manager (Operations/Lodge Manager) (Various Properties In Sa)
Employer Description A rapidly expanding, good quality, budget but edgy and rather funky short-stay accommodation brand. Head office is located in Johannesburg and units are located across Southern Africa on the National Routes. Positions are for Upington,
View Job
Jr 419967 – Unit / Site Manager (Operations/Lodge Manager) (Various Properties In Sa)
Centurion: Technical Operations Manager
Technical Operations Manager (POS24196) Centurion R 30 000.00 to R 35 000.00 per Month Requirements: Management of Technical Services Management of Training Academy Management of Internal Technical Systems Security Product Knowledge Design of Security Solu
View Job
Technical Operations Manager
South Africa: Operations Country Manager (Tanzania)
Experience & Qualification Criteria: Degree/Diploma Industry experience as an expat Knowledge running the full function for multiple project sites, and strong leadership skills How to Apply: If you meet the above requirements, please send your resume DIREC
View Job
Operations Country Manager (Tanzania)
Ekurhuleni: Operations Manager
Minimum requirements: Grade 12 (Matric) qualification required A tertiary qualification in Production Management, Construction Management or Civil Engineering is advantageous Minimum 5 years` experience in production management, ideally within a manufactur
View Job
Operations Manager
Port Elizabeth: Depot Manager (Operations) – Port Elizabeth
Purpose of the Job: Improve effectiveness and efficiency through analysis within the Business Unit by conceptualisation, redesign, and implementation of improved processes. Communicate, train, and interact with TrenStar personnel on standard compliance and
View Job
Depot Manager (Operations) – Port Elizabeth
Midrand: Operations Manager
Minimum requirements: 1 Years experience in leading a team Proven experience in operations management (medical, legal, or tech industries preferred) Strong understanding of technology and software development principles Leadership qualities with the abilit
View Job
Operations Manager
Kwazulu-Natal: Jr 419947 – Resort Outlets Operations Manager (Multiple Resorts)
Employer Description Resort Group with Head Office in KZN (South Coast) Job Description As the Outlets Operations Manager, you are responsible for overseeing the Day Spas, Adventure Activities and related Outsource Partners (requiring travel). The role als
View Job
Jr 419947 – Resort Outlets Operations Manager (Multiple Resorts)
Johannesburg North: Restaurant Group Operations Manager – Gauteng posted by Restaurant Staff
A Group Operations Manager is required for a restaurant group operating multiple outlets in South Africa. Candidates should have a minimum of 10 years of experience in head office or multi-store management. The role demands a proactive individual who will
View Job
Restaurant Group Operations Manager – Gauteng
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here