Cape Town: Operations Manager posted by Wild Dreams Hospitality

About the Role

The Operations Manager at Wild Dreams Hospitality is a key role that oversees the overall performance and success of multiple stores, driving strategic initiatives and supporting business growth across the region. The successful candidate will provide hands-on leadership to store management teams, ensuring strong operational execution, financial control, sales performance, and consistent brand standards.

Key Responsibilities

• Full operational oversight of all stores, ensuring brand standards, policies, and procedures are consistently met
• Drive sales performance, control costs, and manage store financials with a strong numbers focus
• Lead, motivate, and hold store managers and teams accountable through effective leadership and performance management
• Monitor store results, analyse performance, and address underperformance proactively
• Implement new systems, products, initiatives, and operational improvements across the business
• Support the setup and rollout of new processes and systems
• Maintain strong reporting, Excel, and communication standards
• Travel between stores as required, including locations outside of Cape Town
• Proven experience as an Area Manager or Operations Manager in a similar multi-site environment

Requirements

• Proven experience in operations management in a fast-paced retail environment
• Strong leadership and team management skills
• Excellent analytical and problem-solving skills
• Ability to work under pressure and meet deadlines
• Strong communication and interpersonal skills
• Bachelor’s degree in Business Administration or related field (not specified)

Qualifications

• Formal education: Bachelor’s degree in Business Administration or related field

Salary & Benefits

Salary: [Salary range not specified]

Benefits: [Benefits package not specified]