Cape Town: Operations Manager posted by Wild Dreams Hospitality

The Operations Manager is accountable for the overall performance and success of multiple stores, ensuring strong operational execution, financial control, sales performance, and consistent brand standards. The role provides hands-on leadership to store management teams, drives strategic initiatives, and supports business growth across the region.

Key responsibilities and requirements

• Full operational oversight of all stores, ensuring brand standards, policies, and procedures are consistently met
• Drive sales performance, control costs, and manage store financials with a strong numbers focus
• Lead, motivate, and hold store managers and teams accountable through effective leadership and performance management
• Monitor store results, analyse performance, and address underperformance proactively
• Implement new systems, products, initiatives, and operational improvements across the business
• Support the setup and rollout of new processes and systems
• Maintain strong reporting, Excel, and communication standards
• Travel between stores as required, including locations outside of Cape Town
• Proven experience as an Area Manager or Operations Manager in a similar multi-site environment
• Provide leadership for the organisation and a stimulating and supportive environment
• Provide leadership for the organisation and a stimulating and supportive environment
• Make important policy, planning, and strategy decisions.
• Implement and review operational policies and procedures.
• Manage all HR processes through the business
• Help promote a company culture that encourages top performance and high morale.
• Oversee & enforce measurables set out by company
• Ensure that budget targets are met
• Full P&L management
• Ensure all legal and regulatory documents are in place and monitored
• Successful implementation of processes and changes in stores
• Identify and address issues in the stores
• Build partnerships with our suppliers.
• Drive effective communication throughout the business
• Monitor and initiate store maintenance.
• Develop safe and positive working environments for all staff.
• Organise regular meetings with management to discuss store updates, issues and opportunities, training and development/succession planning
• Evaluate employee performance and development plans.
• Address customer issues and queries in an accurate and timely manner.
• Manage training across the business
• Auditing & assisting stores to ensure they comply with company standards.
• Initiate and implement new projects across the business
• You will report directly to Head Office Operations