Job Description
About the Role
The Operations Manager at Wild Dreams Hospitality is a key role that oversees the overall performance and success of multiple stores, driving strategic initiatives and supporting business growth across the region. The successful candidate will provide hands-on leadership to store management teams, ensuring strong operational execution, financial control, sales performance, and consistent brand standards.
Key Responsibilities
- Full operational oversight of all stores, ensuring brand standards, policies, and procedures are consistently met
- Drive sales performance, control costs, and manage store financials with a strong numbers focus
- Lead, motivate, and hold store managers and teams accountable through effective leadership and performance management
- Monitor store results, analyse performance, and address underperformance proactively
- Implement new systems, products, initiatives, and operational improvements across the business
- Support the setup and rollout of new processes and systems
- Maintain strong reporting, Excel, and communication standards
- Travel between stores as required, including locations outside of Cape Town
- Proven experience as an Area Manager or Operations Manager in a similar multi-site environment
Requirements
- Proven experience in operations management in a fast-paced retail environment
- Strong leadership and team management skills
- Excellent analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
- Strong communication and interpersonal skills
- Bachelor’s degree in Business Administration or related field (not specified)
Qualifications
- Formal education: Bachelor’s degree in Business Administration or related field
Salary & Benefits
Salary: [Salary range not specified]
Benefits: [Benefits package not specified]
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