Cape Town: Outbound Telesales Consultant posted by CallForce
Posted on 2025-05-21 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other Technical |
| Location | Western Cape / Cape Town |
Job Summary
The ideal candidate will be responsible for re-engaging dormant accounts, building strong client relationships, and driving sales growth through effective outbound calling strategies. This role requires a strategic mindset, strong relationship-building skills, and the ability to exceed sales targets while ensuring excellent customer experiences.
Key Responsibilities:
Sales Growth & Target Achievement:
- Develop and execute strategic account plans to achieve and exceed annual sales targets.
- Drive year-on-year account growth through value-added initiatives and solution-based selling.
- Identify and capitalize on new business opportunities within accounts.
- Work closely with product management and marketing teams to formulate and execute product campaigns.
Outbound Sales & Account Reactivation:
- Actively initiate contact with dormant accounts to reconnect and discuss their past experiences with the company.
- Re-engage clients by offering tailored solutions that encourage them to resume using the companys products or services.
- Foster positive relationships with inactive clients, understand their current needs, and provide personalized solutions to rekindle the business connection.
Customer Relationship Management:
- Act as a trusted advisor to customers, understanding their business strategies and aligning solutions accordingly.
- Maintain strong relationships with customers.
- Ensure a consistent and professional customer experience across all touchpoints.
Internal Collaboration & Coordination:
- Partner with colleagues in sales, marketing, and technical support to align strategies for reactivating dormant accounts.
- Liaise with internal departments including finance, service, and warehouse to ensure seamless account management.
- Work closely with the technical team to ensure proper implementation of solutions.
Training & Knowledge Sharing:
- Plan and facilitate training sessions for customers and internal stakeholders.
- Educate clients on product innovations, best practices, and the latest technology trends impacting their industry.
- Continuously upskill on brands, OEMs, and solutions to stay ahead in the industry.
Qualifications:
- Previous experience in outbound sales or telesales.
- Excellent communication, interpersonal, and presentation skills.
- Strong negotiation and persuasion abilities.
- Proficiency in using CRM software and other sales tools.
- Highly motivated and target-driven with a proactive mindset.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
- Strong problem-solving abilities and resilience.
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