Job Description
Cape Town – Western Cape – South Africa
- Install, configure, and maintain PLM and CAD environments to ensure stability and performance.
- Manage user accounts, permissions, and access controls.
- Monitor and troubleshoot system performance, workflows, and CAD integrations.
- Partner with engineering teams to recommend process and efficiency improvements.
- Deploy and manage upgrades, patches, and updates.
- Track and optimize engineering software license usage.
- Develop and maintain documentation, best practices, and training materials.
- Collaborate with U.S.- and Costa Ricabased and other IT and engineering teams to resolve issues and improve systems.
- Support advanced IT and engineering initiatives, including AI, digital transformation, and process automation projects.
- Stay current with PLM/CAD advancements, best practices, and IT infrastructure trends.
- Associate or BA/BS degree in Computer Science (or related field).
- Strong knowledge of PLM and CAD systems (any platform).
- Proficiency in system troubleshooting, upgrades, and performance optimization.
- Solid understanding of IT systems, networking, and security principles.
- Solid understanding of PC hardware, peripherals, and mobile devices.
- Degree in Electrical or Mechanical Engineering or Information Technology.
- Hands-on experience with Siemens NX and Teamcenter.
- PLM/CAD certification (Siemens or equivalent).
- Experience supporting engineering teams in a product development environment.
- Experience with Teamcenter Change Management and Workflows
- Experience with managing multi-site environments
- Ability to collaborate continuously with the U.S. and Costa Rica central teams (flexible scheduling may be required).
- Ability to operate effectively in a multi-location, multi-country PLM deployment, including managing distributed users, infrastructure, and compliance requirements.
- Onsite end-user support role.
- Ability to lift and carry up to 20kg of computer equipment.
- Excellent English communication and interpersonal skills.
- Ability to operate under pressure and manage multiple tasks.
- A collaborative team player committed to continuous learning.
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