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Cape Town: Project & Operations Director posted by Talent Shore PTY Ltd

Cape Town: Project & Operations Director posted by Talent Shore PTY Ltd

Posted on 2025-07-31 00:00:00

Employer Talent Shore PTY Ltd
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Job Title: Project & Operations Director
Location: Remote (South Africa)
Type: Full-time
Start Date: Immediate or ASAP
About our client:
We are on the lookout for a proactive and detail-driven Project & Operations Director to support our growing creative agency. This is a hybrid role combining hands-on project management for client work and operations leadership, aimed at helping us scale smartly and sustainably.
We’re a small, senior team building high-impact brand and digital experiences for ambitious B2B clients across the UK, EU, and the US, working with independent creative freelancers and digital contractors. Projects typically range from brand identity design and website development to ongoing creative retainers. Currently, we have the capacity to meet all client obligations and progress internal initiatives, but were looking for someone to take over coordination, bring operational structure, and eventually lead dedicated project and ops teams as we grow.
Your Role at a Glance
This is a hands-on, split-focus role with two key areas of responsibility:
1. Project Management Client Work (70-80%)
Youll lead the end-to-end delivery of creative projects from briefing and planning through execution and launch ensuring timelines, budgets, and quality standards are met across multiple accounts.
What you’ll do:

Manage 13 concurrent website projects per month
Manage fulfilment of 23 ongoing creative/design retainers for key B2B clients
Brief and coordinate small remote teams (2-6 people per team) across various creative disciplines
Schedule and lead client meetings across UK, EU, and US time zones
Prepare and maintain project scopes, timelines, and budgets
Implement and run projects using a mix of agile, waterfall, and agency agile sprint workflows
QA project outputs and manage internal handoffs (copy, design, dev)
Communicate progress clearly with clients, agency stakeholders, and team members.
2. Creative Operations Internal (20-30%)
Youll own and evolve our operations roadmap, making sure were structured to grow, scale, and stay focused even as things move fast. You’ll work closely with the founders and be key in shaping our internal systems,  processes, and team development.
What you’ll do:

Refine and expand our operational roadmap; own the day-to-day action plan
Set up workflows that support visibility, efficiency, and creative excellence
Track key metrics: team utilisation, client satisfaction, delivery margin, internal sentiment
Collaborate with the founders on team resourcing, hiring plans, and onboarding
Help define roles, responsibilities, and career development frameworks
Support marketing and business development planning as needed
Build and maintain internal playbooks, templates, and operational documentation
Lay the foundation for hiring future project managers and operations staff


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Requirements

1. Project Management Client Work (70-80%)
Youll lead the end-to-end delivery of creative projects from briefing and planning through execution and launch, ensuring timelines, budgets, and quality standards are met across multiple accounts.
What you bring:
Excellent English and confident client-facing communication skills
Strong organisational skills and experience with agile task management
Proficiency in project management tools like Asana (or similar)
Familiarity with WordPress, Webflow, and headless CMS build processes
Understanding of creative workflows for brand, web, and marketing design deliverables
Comfort working across multiple time zones and adapting to fast-paced project environments
2. Creative Operations Internal (20-30%)
Youll own and evolve our operations roadmap, making sure were structured to grow, scale, and stay focused even as things move fast. You’ll work closely with the founders and be key in shaping our internal systems,  processes, and team development.
What you bring:
Senior experience in a creative/agency operations or production role
Proven success leading cross-functional remote teams
Experience with P&L responsibility or budget/forecast awareness (Nice to have)
Track record in scaling small teams and implementing meaningful change
Ability to stay hands-on while also thinking strategically about systems and scale
Passion for building creative organisations that run smoothly, not rigidly


Benefits

Location: Fully Remote
UK Working Hours: 9 am – 5 pm with flexibility to support some US clients 
Salary Range: R 33 000 – R40 000
What Youll Get:
A flexible, remote-first working 
Room to grow with us and evolve into a full-time leadership role, if desired
Opportunities to shape not just how work gets done, but how the agency works
A collaborative, no-bullshit culture focused on results and relationships
Competitive compensation based on your experience 

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