Cape Town Region: Collections Advisors (UK) posted by Customer Experience People SA Ltd

Job Overview: Do you have a passion for helping customers when they need it most? Join a fast-growing, dynamic team where empathy meets excellence . This is your chance to make a real difference in peoples lives while building a rewarding career in financial services. Were looking for experienced, compassionate advisors who can support customers during challenging times. Talking about debt isnt easybut with your understanding and clear communication, youll create an atmosphere of trust and deliver fair outcomes every time. If this sounds like you, this is your chance to shine! Responsibilities: Be the first point of support for customers via phone, email, and letter Handle payment queries with empathy and professionalism Take full ownership of calls, resolving issues and delivering excellent service Assist vulnerable customers with tailored solutions Make outbound calls and emails to resolve missed payments Ensure compliance with financial regulations and company policies The Ideal Candidate will: This is a high impact role in a fast-growing business and hence the ideal candidate will have: Grade 12 or equivalent qualification 2 years experience in Collections (preferably financial services/fintech) Strong communication and listening skills Ability to handle sensitive conversations with empathy Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles Proficiency in MS Word and Excel Organized, detail-oriented, and goal-driven Required Skills: Excellent verbal and written communication Customer-centric mindset Confidence in decision-making under pressure Ability to work independently and as part of a team Passion for delivering first-class customer service Salary Range and Work Times: Salary to be discussed at the interview stage UK Hours and Rotational Shifts Core Behaviors: Huntswood a ResultCX company employees have: A Winning Mindset Bring Youre A Game Passion is contagious! Work every day like its your first day on the job. Strive for Greater Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward. Servant Leadership Enable and Empower all Employees Our employees are the heart of our success Do the Right Thing Be empathetic and respectful to everyone always. Act with integrity even if no one is watching. Deliver WOW! Own It Take personal responsibility for getting things done, find a way. Deliver Unbelievable Service Create WOW moments for your customers every time.