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Cape Town Region: Front Desk Duty Manager posted by Cape Town Lodge Hotel

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Job Description

About the Role

The Cape Town Lodge Hotel is seeking an experienced and detail-oriented Front Desk Duty Manager to join our team. As a Duty Manager, you will be responsible for ensuring seamless guest experiences, maintaining high standards of hotel operations, and leading a dedicated team to achieve exceptional results.

Key Responsibilities

  • Greets and assists all hotel guests with day-to-day operations.
  • Assists in arrival and departures at the reception desk.
  • Checks cleanliness of hotel and public areas, lights, and front office staff in proper and orderly appearance and behavior.
  • Responsible for accurate and professional shift handovers.
  • Prepares and checks all arrivals and assists should a guest need to be escorted to their room.
  • Co-ordinates with all departments concerned in order to maintain smooth day-to-day operations in the hotel.
  • Checks groups in, ensure switchboard carries out professional & appropriate wake-up calls to guests that request this service.
  • Handles guest complaints and other related daily problems and reports back to the General Manager on all such matters.
  • Assists reception, business centre, cashier, concierge and porters during a busy shift.
  • Promotes and maintains good public and staff relations.

Requirements

  • Minimum of 3-5 Years as a Duty Manager in a 4-Star Hotel.
  • Excellent eye for attention to detail.
  • Firm and assertive with the ability to make good business decisions.
  • Ability to implement high standards, procedures, and structures.
  • Savvy on Word, Excel, PowerPoint, Training.
  • Team leader with respect from a dedicated team at the hotel.
  • Own transport is essential for this position.
  • Must be able to communicate in English & Afrikaans writing and speaking.
  • Person of sober and honest habits.
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Qualifications

  • Extensive hands-on experience.

Salary & Benefits

[Salary details not mentioned in original, so skipping]

How to Apply

To apply, please forward your CV with contactable references & ID to Cindi Onia via e-mail. Please quote the reference: FRONT OFFICE DUTY MANAGER

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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