Job Description
About the Role
The Iconic Hotel in Cape Town is seeking an experienced Groups & Events Coordinator to optimize sales and profitability through effective reservations management, while enhancing relationships with existing clients. As a key member of our events team, you will play a crucial role in driving revenue growth and ensuring exceptional guest experiences.
Key Responsibilities
- Ensure accurate and detailed capturing of reservations
- Maximize revenue and ensure guest satisfaction
- Reviewing, monitoring, and revising guest service standards to enhance guest satisfaction
- Assist and maintain an efficient administration system within the department
- Maintain client database with segmentation
- Ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated
- Complete and maintain standard correspondence formats for various stages of reservations
- Continuously seek ways to maximize revenues and profits by up-selling other facilities and services
- Actively solicit and develop sales & marketing activities with key industry partners
- Establish rapport with guests and handle guest enquiries and requests either personally or over the phone
- Actively endeavor to seek and resolve guest complaints, where possible
- Answer reservations calls in a pleasant and courteous manner
- Verify that guests are receiving the best possible service
- Prepare and ensure all bookings are accurate and in line with SOP’s
- Inform other departments and follow up with regards to special instructions / facilities
- Spend time at each function / event to ensure that guests and organizers are well looked after
- Liaise with suppliers (off-site) when and where needed
- Ensure all relevant groups / event information is communicated in a timely fashion
- Quote and contract (incl. invoicing) all potential business through all available booking channels
- Assist Finance in following up on payments & queries
Requirements
- Diploma or Degree from a reputable hotel school
- At least 2 – 4 years’ experience in a similar role within a large, luxury hotel environment
- Previous sales and reservations experience
- Good communication skills
- Fluent in English (additional language advantageous)
- Computer literate in MS Office & Opera
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Western Cape
In the Western Cape, South Africa, administrative and clerical roles are a common sight across various industries. Typically, these positions are found in offices, where employees provide administrative support to teams, manage day-to-day operations, and maintain accurate records. Generally, this field is considered stable, with demand for skilled administrators continuing to grow.
When it comes to salary expectations, it’s essential to note that salaries can vary widely depending on factors like experience, company size, and industry sector. A broad range for an entry-level administrative position in the Western Cape would typically be between R300 000 to R500 000 per annum, although this figure may not reflect actual salaries at specific companies. Experienced administrators can expect higher earnings, often falling within a salary bracket of R600 000 to R1 200 000 per annum.
Common skills required for administrative and clerical roles include proficiency in Microsoft Office software, excellent communication and organisational skills, attention to detail, and the ability to maintain confidentiality. Other essential skills often include basic bookkeeping and accounting knowledge, as well as experience with human resources management systems. In some cases, experience with project management tools or language skills (e.g., Afrikaans, English, isiXhosa) may be beneficial for administrative roles in certain industries.
These types of roles can be found across a range of sectors, including financial services, technology, manufacturing, and public administration. The demand for skilled administrators is often driven by the need for efficient operations and effective communication within these sectors.
Career progression opportunities for administrative and clerical staff are varied, with many employees moving into supervisory or management positions over time. Others may choose to specialise in a particular area of administration, such as human resources or financial administration, or pursue further education to transition into related roles like accounting or business studies. With experience and skills development, administrators can advance their careers and take on more senior roles within organisations.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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