Cape Town Region: Reservationist – Cbd posted by Karen Tupper Recruitment

January 12, 2026 Jobs in Cape Peninsula

Karen Tupper Recruitment

Western Cape

Catering / hospitality

Job Description

Job Title: Reservationist – CBD Region

Employer: Karen Tupper Recruitment

Job Summary

We are seeking a detail-oriented and customer-focused Reservationist to join our 4-star hotel’s Reservations Department in Cape Town. The successful candidate will handle guest reservations efficiently while delivering high standards of service and ensuring accuracy across all booking channels.

Key Responsibilities
Handle individual (FIT) reservations via phone, email, and online platforms
Capture, amend, and cancel reservations accurately on the hotel PMS
Respond to guest and agent enquiries in a timely and professional manner
Ensure correct application of rates, packages, and promotions
Liaise with Front Office, Sales, and Revenue teams as required
Maintain accurate guest profiles and reservation records
Upsell hotel products and services where appropriate

Requirements

Previous experience in a Reservations or Front Office role within a 4/5 star hotel environment is essential. The successful candidate should have working knowledge of a hotel PMS (Opera or similar) and possess excellent communication and interpersonal skills.

Requirements also include:
Excellent attention to detail and administrative ability
Ability to work independently and as part of a team
Professional, service-oriented approach
Ability to work under pressure and manage multiple bookings

How to Apply

If you are interested in this opportunity, please submit your CV along with a recent profile photo. Only shortlisted candidates will be contacted.

Rules

Please note the following:

1. All factual information from the original description must be maintained.
2. The job description is subject to grammatical corrections, formatting adjustments, and punctuation removal.
3. The content has been reorganized for clarity and readability.
4. No additional information or text has been added beyond what was present in the original description.

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Contact Information

For further information about this position, please contact Karen Tupper Recruitment at [Karen Tupper Recruitment’s contact details].

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

View Job Franschhoek: Sous Chef - Guest Farm - Franschhoek | Lb posted by Kendrick Recruitment

This information provides general career guidance. Actual salaries and requirements vary by employer.

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