Cape Town Region: Reservations Manager posted by Tanya Serra Food, Wine, Hospitality Recruitment

We’re Hiring: Reservations Manager Boutique Hotel & Lodge Collection Are you an experienced hospitality professional with a passion for creating seamless guest journeys from the very first enquiry? Our collection of boutique hotels and lodges is looking for a dynamic Reservations Manager to lead our reservations function and ensure exceptional guest service across all properties. ✨ What You’ll Do Oversee and manage all reservations across the portfolio Ensure accurate, efficient processing of enquiries, confirmations, modifications & cancellations Drive occupancy and revenue through effective yield and rate management Maintain strong communication with guests, agents, and internal departments Lead, train, and support the Reservations Team Manage PMS, channel managers, and OTA extranets Review daily arrivals, VIP bookings, and ensure guest notes are actioned Provide detailed reporting and support strategic decision-making ✨ What We’re Looking For 3–5 years’ Snr reservations experience in boutique hotels/lodges Strong understanding of rate structures, distribution channels & reservation systems Experience supervising or leading a team Excellent communication, organisational, and problem-solving skills High attention to detail and a guest-centric approach Proficiency in PMS systems (e.g., NightsBridge, Opera, RoomRaccoon, etc.) Willing & able to work flexible shifts Why Join Us? Be part of a passionate hospitality team Work with unique, character-filled properties Opportunity for growth and contribution to strategic development A supportive environment where excellence and innovation are encouraged Apply Now If you’re driven, organised, and ready to elevate the guest booking experience, we’d love to hear from you.