Cape Town: Retail Manager posted by NGF

Key Responsibilities

• Sales & Customer Experience

  • Drive sales performance and achieve store targets.

  • Deliver an exceptional customer experience that reflects the Norman Goodfellows brand.

  • Handle customer queries, complaints, and escalations with professionalism.

• Operations & Compliance

  • Oversee day-to-day store operations, ensuring compliance with company policies, liquor licensing, health & safety, and legal requirements.

  • Manage stock control, ordering, receiving, and shrinkage management.

  • Ensure store presentation, merchandising, and promotional displays meet company standards.

• Team Leadership

  • Recruit, train, motivate, and manage store staff.

  • Set clear goals, monitor performance, and provide coaching and feedback.

  • Build a culture of accountability, collaboration, and service excellence.

• Financial & Reporting

  • Manage budgets, expenses, and cost control.

  • Analyse sales data and prepare reports for management.

  • Drive profitability through effective resource allocation and cost management.

Key Competencies & Skills

• Strong leadership and people management skills.

• Excellent communication and interpersonal abilities.

• Commercial awareness and sales-driven mindset.

• Ability to problem-solve and make sound decisions.

• Strong organisational and multitasking skills.

• Knowledge of stock management and retail systems (POS, inventory software).

Requirements

• Matric/Grade 12 (Tertiary qualification in Retail/Business Management advantageous).
  

• Minimum 35 years retail management experience, preferably in liquor, FMCG, or premium lifestyle retail.

• Proven track record of achieving sales and managing high-performing teams.

• Willingness to work retail hours, including weekends and public holidays.

Benefits

Competitive Remuneration package 
Provident fund 
Group life and Disability cover