Cape Town: Revenue Manager – Cape Town posted by HotelJobs

Core Focus:
Driving Sales and Revenue by developing and executing pricing strategies and tactics, yielding, ensuring distribution accuracy and maintaining rate parity.

Responsibilities:

• Pricing & Yield Strategy: Develop and execute daily, weekly, and seasonal pricing strategies.

• Forecast demand and set room rates using yield management principles.

• Recommend promotions, packages, and discounting strategies in line with demand and market conditions.

• Distribution & Rate Management: Roll out new room or rate codes across all connected platforms (PMS, CRS, RMS, channel manager, OTAs, GDS, website), in a timely and accurate manner.

• Ensure all rates, inclusions, restrictions, and policies are accurately reflected across channels.

• Test booking flows end-to-end to confirm rates and availability display correctly.

• Perform regular rate parity checks and resolve discrepancies promptly.

• Control channel inventory allocation (allotments, overbooking strategies, channel priorities).

• Analysis & Reporting: Analyze booking trends, ADR, RevPAR, and competitor pricing to inform strategies.

• Deliver daily revenue reports and actionable insights.

• Produce weekly rolling 3-month forecasts and monthly rolling 12-month forecasts and action any pricing and yielding opportunities to meet targets.

• Monitor contracted accounts and channels to ensure optimal production and profitability.

• Evaluate channel performance and cost of acquisition, adjusting strategy to maximize ROI.

• Market Monitoring & Execution: Conduct daily competitor rate shops and gap analysis.

• Adjust pricing and restrictions in RMS/CRS based on performance and market conditions.

• Implement content, inclusions, and policies across all channels to ensure optimization and alignment with strategy.

Reservations Manager KPIs:

• Conversion Rate: % of group inquiries converted into bookings (target: e.g. >35%).

• Response Time: 95% of calls/emails answered within 24hrs

• Data Accuracy: <2% error rate in reservations audits.

• Guest Satisfaction: 90% positive booking experience feedback.

• Overbooking Management: 100% overbooking cases resolved without guest walk-outs.

• Profile Management: 20% Q on Q reduction in duplicate guest profiles.

Revenue Manager KPIs:

• RevPAR Index (RGI): 110 vs comp set.

• Forecast Accuracy: 5% variance on 30-day forecast, 10% on 90-day forecast.

• Rate Parity: 98% parity compliance across monitored channels.

• Cost of Acquisition: Reduce cost of acquisition by 2% YoY.

• Channel Mix: Increase direct bookings share by 2% Q on Q

• Timeliness: 100% of daily, weekly, and monthly reports delivered on time.