Cape Town: Safer Gambling Analyst – Evenings & Weekends – Part-time posted by Hire Resolve
Posted on 2025-07-27 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
support the Safer Gambling function within the compliance department across various shifts. You will
work three days a week with the typical work hours scheduled between 09:00 am and 23:00 pm UTC
Monday through Sunday. You will be expected to learn basic level knowledge of our Anti-Financial Crime processes, and there will be opportunities to multi-skill and gain more in-depth knowledge of other Compliance functions.
Responsibilities:
- Engaging with customers via email, chat or outbound phone call who may be at risk of/actively
experiencing gambling-related harm and taking action where appropriate in line with current
legislation, procedures and processes. - Uphold and add to the current internal policies and procedures in place to help prevent the onset
of gambling-related harm - Dealing with escalations and queries sent by the Player Success Team regarding operational
compliance processes/cases. - Monitoring the various customer communication channels/inboxes related to operational
compliance ensures SLA is adhered to, and the user experience is as frictionless as possible. - Appropriately handling complaint cases that arise whilst on shift.
- Analysing customer accounts from a Safer Gambling and Anti-Financial Crime perspective,
flagged through our internal reporting system or picked up through Player Success interactions. - Escalating cases where necessary to ensure player protection is safeguarded.
- Recommending changes or amendments to our current Operational Compliance and Player
Success processes. - Work closely with the Safer Gambling Management and Head of Operational Compliance to instil
a culture of Safer Gambling and excellent Customer Service through promoting compliance and
awareness.
Requirements:
- Have excellent oral, written and verbal communication skills.
- Fluent in native or bilingual proficiency in written and spoken English is mandatory. Additional
languages may be beneficial. - Experience with having difficult conversations with customers whilst remaining calm and
objective-focused. - Ability to work with a number of stakeholders within the business to reach an appropriate decision
regarding customer accounts. - Attention to detail with the ability to quickly assess and address cases as they arise.
- Ability to work well under pressure in a fast-paced environment.
- Self-motivated with the ability to work well independently or as part of a team.
- Previous experience in delivering excellent customer service.
- Experience in dealing with a regulated market in the iGaming industry or a similarly strict
regulated industry would be beneficial. - Previous experience in either Safer Gambling, Anti-Money Laundering or Anti-Fraud may be
beneficial. - Previous experience dealing with Know Your Customer KYC processes is desirable but not
essential. - Due to the difficult nature of some of our calls, a background in a call center or sales environment
with experience working with customers to reach a mutually beneficial outcome may be
beneficial.
How to Apply:
If you would like to apply for this position, you may forward your CV to *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other IT/Computer Jobs
Browse Hire Resolve Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Mobile Technician posted by BCE Foodservice Equipment
Overall purpose of the job To produce the required labour hours through maintenance and repair work, in accordance with the Company quality and efficiency...
View Job
Mobile Technician
Cape Town: New Business Development posted by Kontak Recruitment
New Business Development - Plastic and Packaging JB5332 Cape Town, Western Cape R25 000 - R40 000 CTC per month plus commission PermanentFully remote Join a...
View Job
New Business Development
Cape Town: Senior Project Manager (Electrical) posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have 8-10 years of...
View Job
Senior Project Manager (Electrical)
Cape Town: Senior Site Agent posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have a Trade Test...
View Job
Senior Site Agent
Cape Town: Professional Transportation Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree in EngineeringMust be registered...
View Job
Professional Transportation Engineer
Cape Town: Professional Bridge Design Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree in Civil Engineering.Must be registered with ECSA as a Professional...
View Job
Professional Bridge Design Engineer
Cape Town: Professional Engineer (Roads & Municipal Services) posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Engineering Degree in Civil Engineering.Must be...
View Job
Professional Engineer (Roads & Municipal Services)
Cape Town: Warehouse Checker posted by ROSS Verification Services
Warehouse checkers need for the Cape Town area.Must have a minimum of 2 years warehousing experience. Must have matric with Maths.
View Job
Warehouse Checker
Cape Town City Centre: Sales Representative (Chemical Industry)
Requirements Female applicants only Experience in the Technical Chemical Industry Strong sales and negotiation skills Self-motivated, independent, and a...
View Job
Sales Representative (Chemical Industry)
Cape Town City Centre: Senior SAIPA Accountant
Minimum Requirements Must have a minimum of 2 years experience as a SAIPA Registered Accountant in the Financial Services Industry Bcom Accounting Relevant...
View Job
Senior SAIPA Accountant
Cape Town City Centre: Software Engineer
Were seeking a talented and motivated Software Engineer to join our dynamic team and help build cutting-edge applications that make a real impact. Key...
View Job
Software Engineer
Cape Town: Personal Assistant (PA) – Urgently Needed posted by Epiglo PTY LTD
Medicore situated in Constantia is seeking an exceptional Personal Assistant to provide comprehensive support to a dynamic professional businessman active...
View Job
Personal Assistant (PA) – Urgently Needed
Cape Town: Office Administrator posted by Private
Office AdministratorJob SummaryWe seek a detail-oriented and organized Office Administrator to join our team. This permanent position is based in...
View Job
Office Administrator
Western Cape: Autos Press & Plating Team Leader – Maitland, Cape town posted by Paqueta Personnel
My client, a leading Manufacturing Company based in Maitland, Cape Town requires a competent and experienced Autos Press and Plating Team Leader to join...
View Job
Autos Press & Plating Team Leader – Maitland, Cape town
Cape Town: External Sales Rep – Urgently needed posted by Africote
External Sales Rep RequiredArea Paarden Eiland Cape TownSalary To be discussed Permanent position We are a well-established Paint, Plaster and screed...
View Job
External Sales Rep – Urgently needed
Cape Town: Regional Technical Support Specialist – Capital Equipment posted by The Recruitment Guy
An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town Western Cape region.To be the technical...
View Job
Regional Technical Support Specialist – Capital Equipment
Cape Town City Centre: Transfers Conveyancing Secretary
Key Requirements Minimum 2 years of experience for Junior candidates and 5 years for Senior candidates in a conveyancing-related role Proven ability to...
View Job
Transfers Conveyancing Secretary
Cape Town: Junior Administrator – Urgently Needed posted by Nu-Line Elevator Maintenance
Nu-Line Elevator Maintenance is looking for a Junior Administrator to join our team in Killarney Gardens, Cape Town. If youre passionate about learning and...
View Job
Junior Administrator – Urgently Needed
Cape Town City Centre: AUTO ELECTRICIAN – COMMERCIAL TRUCKS (CAPE TOWN)
Minimum Requirements Diesel Auto Electrician Trade Certificate Minimum 5 years experience in a similar role Valid Code 1014 Drivers License with PrDP...
View Job
AUTO ELECTRICIAN – COMMERCIAL TRUCKS (CAPE TOWN)
Cape Town: Operations Administrator posted by AJ Roodt Consulting (Pty) Ltd
Position available for an experienced Administrator to handle daily admin and operations functions.Candidates must have previous working experience in the...
View Job
Operations Administrator
Cape Town: Accountant – Urgently Needed posted by Epiglo PTY LTD
A dynamic pharmaceutical company in Constantia, Cape Town is seeking a highly organised and detail-oriented Accountant to join our growing team. The ideal...
View Job
Accountant – Urgently Needed
Cape Town City Centre: Senior Human Resources Business Partner
Purpose of the Role The Senior Human Resources Business Partner HRBP will be responsible for translating group and functional strategy into actionable human...
View Job
Senior Human Resources Business Partner
Cape Town City Centre: Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape
Are you passionate about agriculture and eager to help farmers succeed? Join my clients dynamic team leading the way in granular fertilizers and...
View Job
Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape
Cape Town City Centre: Technical Buyer Ref: 3884
Youll need Matric engineering qualifications are advantageous, as well as 3 5 years experience in the FMCG Transportation sectors in a technical...
View Job
Technical Buyer Ref
Cape Town City Centre: Accounts Payable Controller
Are you a detail-oriented professional with a passion for numbers and a knack for managing supplier relationships? Were searching for a proactive and...
View Job
Accounts Payable Controller