Cape Town: Safer Gambling Analyst – Evenings & Weekends – Part-time posted by Hire Resolve
Posted on 2025-09-22 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
support the Safer Gambling function within the compliance department across various shifts. You will
work three days a week with the typical work hours scheduled between 09:00 am and 23:00 pm UTC
Monday through Sunday. You will be expected to learn basic level knowledge of our Anti-Financial Crime processes, and there will be opportunities to multi-skill and gain more in-depth knowledge of other Compliance functions.
Responsibilities:
- Engaging with customers via email, chat or outbound phone call who may be at risk of/actively
experiencing gambling-related harm and taking action where appropriate in line with current
legislation, procedures and processes. - Uphold and add to the current internal policies and procedures in place to help prevent the onset
of gambling-related harm - Dealing with escalations and queries sent by the Player Success Team regarding operational
compliance processes/cases. - Monitoring the various customer communication channels/inboxes related to operational
compliance ensures SLA is adhered to, and the user experience is as frictionless as possible. - Appropriately handling complaint cases that arise whilst on shift.
- Analysing customer accounts from a Safer Gambling and Anti-Financial Crime perspective,
flagged through our internal reporting system or picked up through Player Success interactions. - Escalating cases where necessary to ensure player protection is safeguarded.
- Recommending changes or amendments to our current Operational Compliance and Player
Success processes. - Work closely with the Safer Gambling Management and Head of Operational Compliance to instil
a culture of Safer Gambling and excellent Customer Service through promoting compliance and
awareness.
Requirements:
- Have excellent oral, written and verbal communication skills.
- Fluent in native or bilingual proficiency in written and spoken English is mandatory. Additional
languages may be beneficial. - Experience with having difficult conversations with customers whilst remaining calm and
objective-focused. - Ability to work with a number of stakeholders within the business to reach an appropriate decision
regarding customer accounts. - Attention to detail with the ability to quickly assess and address cases as they arise.
- Ability to work well under pressure in a fast-paced environment.
- Self-motivated with the ability to work well independently or as part of a team.
- Previous experience in delivering excellent customer service.
- Experience in dealing with a regulated market in the iGaming industry or a similarly strict
regulated industry would be beneficial. - Previous experience in either Safer Gambling, Anti-Money Laundering or Anti-Fraud may be
beneficial. - Previous experience dealing with Know Your Customer KYC processes is desirable but not
essential. - Due to the difficult nature of some of our calls, a background in a call center or sales environment
with experience working with customers to reach a mutually beneficial outcome may be
beneficial.
How to Apply:
If you would like to apply for this position, you may forward your CV to *****@*****.co.za
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other IT/Computer Jobs
Browse Hire Resolve Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Senior Travel Expert Southern and Eastern Africa posted by abc worldwide
Tavel Expert SampE AfricaOffices are in Rondebosch in the Southern Suburbs of Cape Town. Hybrid working week. additional benefits include29 days holiday per...
View Job
Senior Travel Expert Southern and Eastern Africa
Cape Town: Junior Reservationist posted by Kendrick Recruitment
Junior Reservationist Luxury Safari Lodge Cape TownLocation Cape Town Position Type Full-Time Salary Negotiable, Dependent on ExperienceKendrick...
View Job
Junior Reservationist
Cape Town City Centre: New Vehicle Sales Manager
Minimum Requirements Must have at least 3 to 5 years Dealership New Vehicle Sales Management experience within the Automotive Industry Grade 12...
View Job
New Vehicle Sales Manager
Cape Town: Area Manager posted by TradeOn
Exciting Opportunity for an Area Coach to Join our Dynamic Company and work within SAs No. 1 Fast Food brand!The successful candidate MUST possess the...
View Job
Area Manager
Cape Town: PA/ Executive Assistant posted by The Key Recruitment Group
Our client based in Tokai , is looking for an experienced and highly capable PA Executive Assistant. The ideal candidate should be proactive, reliable, and...
View Job
PA/ Executive Assistant
Cape Town: SENIOR ARCHITECTURAL TECHNOLOGIST posted by TradeOn
SENIOR ARCHITECTURAL TECHNOLOGISTTradeOn is a KFC Franchisee with outlets across South Africa. We attribute our success not only to everyones favourite...
View Job
SENIOR ARCHITECTURAL TECHNOLOGIST
Cape Town: Porter posted by Lewis Stores (PTY) Ltd
Porter9 hrs pday TBC pmonthPermanent - Full-timeWork schedule As NeededStart date ASAPJob descriptionThis is a summary of what the job involves to help you...
View Job
Porter
Cape Town: Facilities Manager posted by Leeu Collection South Africa (Pty) Ltd.
Leeu Collection is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career...
View Job
Facilities Manager
Cape Town: Night Auditor posted by Leeu Collection South Africa (Pty) Ltd.
The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritised above all else. As the...
View Job
Night Auditor
Cape Town: New Vehicle Sales Executives – Sell more thank 40 units pm. posted by Bonafide Human Capital
Our well-known automotive dealership client based in Cape Town is looking to employ 12 x New Car Sales Executive, with a proven track record.Must be able to...
View Job
New Vehicle Sales Executives – Sell more thank 40 units pm.
Cape Town: Agent (Sales Engineer) posted by Profile Personnel
This position is for an Independent ContractorSalary Commission onlyRequirementsMust have valid drivers licence and own vehicleMust have previous experience...
View Job
Agent (Sales Engineer)
Cape Town: New Vehicle Sales Manager – Sell bet. 40 & 50 units posted by Bonafide Human Capital
A vacancy for exists for 3 x New Car Sales Managers at our automotive dealership client in Cape Town with a proven track record.Must be able sell 40 - 50...
View Job
New Vehicle Sales Manager – Sell bet. 40 & 50 units
Cape Town: Senior Inbound Consultant posted by Telebest
We are looking for a friendly, energetic and driven individual to complement our vibrant office environment and to handle international inbound tour...
View Job
Senior Inbound Consultant
Cape Town: Copywriter posted by Career Custodians
Job DescriptionAbout usVillage N Life is a leading local Tourism and Hospitality group, committed to delivering excellence and ensuring the last 10 of...
View Job
Copywriter
Cape Town: Training Coordinator (Hospitality Industry) – Camps Bay posted by Career Custodians
Are you passionate about developing people and creating impactful learning experiences? Do you thrive in fast-paced environments and have a flair for...
View Job
Training Coordinator (Hospitality Industry) – Camps Bay
Cape Town: Incentives Manager – Newlands posted by abc worldwide
Incentives ManagerROLE The main purpose of the Incentive Manager meetings, incentives, conventions, conferences and exhibitions is to manage, grow and...
View Job
Incentives Manager – Newlands
Cape Town: Intermediate to Senior Travel Consultant posted by abc worldwide
Position Travel Consultant Sales Specialist German Spanish Portuguese Location Anywhere in South Africa Hybrid in PretoriaJoburg, otherwise remoteSalary...
View Job
Intermediate to Senior Travel Consultant
Cape Town: Hotel Manager posted by abc worldwide
DivisionCape CadoganBusiness UnitManagementMinimum experienceNot ApplicableCompany primary industryHospitalityJob functional areaManagementJob...
View Job
Hotel Manager
Cape Town: Senior Tour Consultant (Work from Home) posted by People Dimension
IntroductionA well-established Travel and Tour Consultancy is looking for an experienced Senior Tour Consultant to join their dynamic company.Duties amp...
View Job
Senior Tour Consultant (Work from Home)
Blackheath: ACCOUNTING & INVOICING CLERK – Blackheath, Cape Town
ACCOUNTING INVOICING CLERK Blackheath, Cape Town R15 000 R18 000 Per Month Negotiable based on qualification and relevant experience gained Highly...
View Job
ACCOUNTING & INVOICING CLERK – Blackheath, Cape Town
Cape Town City Centre: Hotel Debtors Clerk
The President Hotel is on a journey to be considered luxury. Our purpose is simple yet powerful to create and inspire memorable experiences. Our vision to...
View Job
Hotel Debtors Clerk
Cape Town: Housekeepers posted by Leeu Collection South Africa (Pty) Ltd.
You will excel in this role if you are flexible and able to multitask working at a faster than average speed. Your high level of attention to detail with...
View Job
Housekeepers
Cape Town City Centre: Administrator
Claremont Administrator position available for an experience person in Admin for a Senior Management team Matric Grade 12 Certificate or Diploma...
View Job
Administrator
Cape Town City Centre: Finance Assistant
Responsibilities Assist with daily accounting functions, including capturing invoices, reconciliations, and processing payments. Manage timesheets using our...
View Job
Finance Assistant
Cape Town City Centre: Sales Assistant
Requirements Matric Grade 12 Strong computer literacy with excellent Excel and Word skills Must have a clear criminal record Limited creditdebt issues only...
View Job
Sales Assistant