Sales Team Leader
Posted on 2025-03-29
Employer | CallForce |
---|---|
Salary | 0 |
Category | Professions |
Location | Western Cape / Cape Town |
Job Summary
Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact CallForce
Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-03-29 at 13:34:36 in the Professions category
Click Go Apply to apply online!
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Cape Town: Sales Team Leader posted by CallForce
Sales Team Leader
Posted on 2025-03-29
Employer | CallForce |
---|---|
Salary | 13000 |
Category | Professions |
Location | Western Cape / Cape Town |
Job Summary
The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
- Team leadership and management
- Guide agents by demonstrating exceptional customer satisfaction
- Guide, coach and Determine training needs for staff.
- Communicate job expectations to Agents
- Harness agents potential to perform optimally
- Tailor recommendations to improve Consultants on reaching their targets.
- Monitor attendance, punctuality and leave of personnel
- Keep to date and abreast of industry trends industry trends
- Manage requests/escalations between different business units to solidify resolution outcomes
- Report on a regular basis on statistics, data, ratios, attrition, and terminations
- Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
- Frequent monitoring of metrics, data and reporting on operational status
- Manage quality assurance
- Oversee the overtime process and monitor different shifts that are in place
- Requirements
- Completed Matric
- A minimum of 3 years outbound management experience
- Competencies
- Strong ability to manage a sales team
- Strong ability to empathise with customer
- Strong problem-solving skills
- Ability to resolve escalated customer issues
- Drive Sales
- Ability to multi-task
Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-03-29 at 13:32:42 in the Professions category
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Cape Town: Sales Team Leader posted by CallForce
Sales Team Leader
Posted on 2025-03-29
Employer | CallForce |
---|---|
Salary | 0 |
Category | Sales Marketing |
Location | Western Cape / Cape Town |
Job Summary
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.
As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.
Responsibilities:
Team Leadership
- Provide strong leadership and mentorship to a team of sales representatives.
- Set performance expectations and objectives for team.
- Conduct team meetings communicating goals, strategies and updates.
- Motivate and inspire team to meet and exceed sales targets.
Sales Performance
- Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
- Provide constructive feedback, coaching and training to improve performance.
- Develop and implement strategies to maximise sales and conversion rates.
- Identify areas for improvement and implement corrective actions needed.
Reporting and Analytics:
- Maintain accurate and up to date records of team performance and individual metrics.
- Analyse data and trends to make informed decisions and adjustments to sales strategies.
Compliance:
- Ensure that the team adheres to company policies, industry regulations and quality standards.
- Conduct QA checks ensuring service quality.
You will need:
- 2+ years experience as a Team Leader on a sales/outbound campaign
- Good career track record
- Excellent written and verbal communication
- Proven track record in meeting sales targets
Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-03-29 at 13:27:42 in the Sales Marketing category
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Cape Town: Sales Team Leader posted by CallForce
Sales Team Leader
Posted on 2025-03-29
Employer | CallForce |
---|---|
Salary | 13000 |
Category | Professions |
Location | Western Cape / Cape Town |
Job Summary
The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
- Team leadership and management
- Guide agents by demonstrating exceptional customer satisfaction
- Guide, coach and Determine training needs for staff.
- Communicate job expectations to Agents
- Harness agents potential to perform optimally
- Tailor recommendations to improve Consultants on reaching their targets.
- Monitor attendance, punctuality and leave of personnel
- Keep to date and abreast of industry trends industry trends
- Manage requests/escalations between different business units to solidify resolution outcomes
- Report on a regular basis on statistics, data, ratios, attrition, and terminations
- Examine and indicate areas of improvement for systems, policies and processes used and propose solutions
- Frequent monitoring of metrics, data and reporting on operational status
- Manage quality assurance
- Oversee the overtime process and monitor different shifts that are in place
- Requirements
- Completed Matric
- A minimum of 3 years outbound management experience
- Competencies
- Strong ability to manage a sales team
- Strong ability to empathise with customer
- Strong problem-solving skills
- Ability to resolve escalated customer issues
- Drive Sales
- Ability to multi-task
Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-03-29 at 13:26:45 in the Professions category
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Cape Town: Sales Team Leader posted by CallForce
Sales Team Leader
Posted on 2025-03-29
Employer | CallForce |
---|---|
Salary | 0 |
Category | Sales Marketing |
Location | Western Cape / Cape Town |
Job Summary
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.
As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.
Responsibilities:
Team Leadership
Provide strong leadership and mentorship to a team of sales representatives.
Set performance expectations and objectives for team.
Conduct team meetings communicating goals, strategies and updates.
Motivate and inspire team to meet and exceed sales targets.
Sales Performance
Monitor and evaluate the performance of sales representatives through QA and
performance metrics, e.g., number of calls per team, number of successful contacts,
wrap up codes and ensure that appropriate action is taken.
Provide constructive feedback, coaching and training to improve performance.
Develop and implement strategies to maximise sales and conversion rates.
Identify areas for improvement and implement corrective actions needed.
Reporting and Analytics:
Maintain accurate and up to date records of team performance and individual metrics.
Analyse data and trends to make informed decisions and adjustments to sales
strategies.
Compliance:
Ensure that the team adheres to company policies, industry regulations and quality
standards.
Conduct QA checks ensuring service quality.
Requirements
2+ years experience as a Team Leader on a sales/outbound campaign
Good career track record
Excellent written and verbal communication
Proven track record in meeting sales targe
Sales Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2025-03-29 at 13:17:13 in the Sales Marketing category
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