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Cape Town: Sea And Air Export Controller posted by Hire Resolve

Sea And Air Export Controller

Posted on 2025-03-17

Employer Hire Resolve
Salary 0
Category Clearing And Forwarding
Location Western Cape  /  Cape Town

Job Summary

Hire Resolve`s Client are currently seeking an experienced and highly skilled Air & Sea Export Controller. You will be responsible for the planning and execution of air and sea freight shipments, ensuring excellent customer service, and managing shipment files from inception to closure. Key responsibilities include monitoring vessel movements, handling cargo forwarding and clearing, and maintaining effective communication with clients and third parties.

Responsibilities:

Sea Export Controller:

  • Coordinate the collection of shipments locally or with overseas offices.
  • Track shipments and provide status updates.
  • Register shipment files and capture associated charges.
  • Follow up on shipping documents after sailing from forwarders or carriers.
  • Verify carrier invoices and Arrival Notification Forms (ANFs).
  • Arrange customs clearance and liaise with other government organizations as needed.
  • Review vendor invoices and address discrepancies.
  • Plan deliveries and update status reports.
  • Communicate with customers and third parties to ensure smooth operations.
  • Process invoices and send document packs.
  • Conduct site visits when required.
  • Update shipment milestones and complete file closures.

Air Export Controller:

  • Proactively address and resolve client queries and delays.
  • Provide daily updates to clients and agents.
  • Handle customer complaints and inquiries professionally.
  • Deliver high levels of customer service with urgency.
  • Build and maintain strong relationships with airlines and clients.
  • Coordinate shipment movements from pickup to airline delivery.
  • Maintain accurate system records and documentation.
  • Arrange inspections, certificates, and quality checks before lodging shipments to airlines.
  • Confirm shipment uplifts with customers.
  • Frame shipments on internal systems (training provided).
  • Resolve queries from clients, agents, and accounts.
  • Arrange Dangerous Goods Regulation (DGR) packing and related procedures.
  • Prepare estimates for clients

Key

Requirements:

  • Performance-driven Meet Key Performance Indicators (KPIs).
  • Teamwork & Responsibility Work independently and collaboratively within a team.
  • Shipment Ownership Take full responsibility for assigned shipments.
  • Attention to Detail Label and document cargo accurately, including taking photos.
  • Negotiation Skills Secure competitive rates with airlines and agents.
  • Flexibility Willingness to work late hours or weekends when necessary.
  • Time Management Ensure timely execution of tasks.
  • Problem-Solving Support team members and address challenges proactively.
  • Adherence to Procedures Follow established instructions and operational systems.

Contact Hire Resolve for your next career-changing move.

Posted in Jobs in Cape Town, Jobs in Western Cape

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