Position: Senior Housekeeping Supervisor
Reports To: Executive Housekeeper
Location: Pepperclub Hotel
Department: Housekeeping
Employment Type: Full-Time

Senior Supervisor Job Description

Core Responsibilities:

• Conduct daily checks of all public areas and VIP rooms to ensure cleanliness and readiness.
• Oversee turndown shift operations, supervising room attendants during evening service.
• Manage the collection and counting of stock, including all guest supplies, OE (Operating Equipment), and bedroom linen.
• Ensure accurate punching (inputting) of OE and stock sheets into the system (computer literacy required further training may be needed).
• Oversee and assist with stocking of all bedroom linen, guest supplies, and OE stock.
• Ensure stock takes are completed on time, with all data accurately captured and submitted by the set deadline.

Staff & Operational Management:

• Supervise operational housekeeping staff; follow up on staff absenteeism, arrange replacements, and notify the Head of Department (HOD).
• Address guest complaints promptly; investigate issues, provide solutions, and give feedback to the Executive Housekeeper and Hotel Manager.
• Facilitate disciplinary actions with the HOD as required (training required in disciplinary procedures).
• Delegate tasks such as:
• Vacuuming of passages
• Cleaning of windows and public areas
• Daily housekeeping duties and special assignments
• Ensure daily attendance registers are completed and signed by all present staff.
• Manage daily allocations, ensuring the notice board reflects all relevant notes (e.g., VIP arrivals, special requests).

Communication & Reporting:

• Immediately escalate any concerns regarding rooms, staffing, linen, or equipment to the Executive Housekeeper not after a delay.
• Communicate all operational issues or guest-related concerns directly to the Executive Housekeeper or Hotel Manager.
• Assist in completing reports related to carpet cleaning, voile changes, and other operational needs.
• Houskeeping Supervisor: 1 year (Required)