Cape Town: Senior Inbound Consultant posted by Telebest

February 14, 2026 Jobs in Cape Peninsula

Job Description

About the Role

We are seeking a highly skilled and experienced Senior Inbound Consultant to join our team in Cape Town. As a key member of our USA & Australasia Division or UK & Europe Division, you will be responsible for handling international inbound tour operator enquiries and providing exceptional customer service. If you have a passion for the travel industry and are detail-oriented with excellent communication skills, this role may be an ideal fit.

Key Responsibilities

Having a passion for the travel industry
A Minimum of 5 years inbound tour consulting experience required
Experience with working with overseas tour operators
In-depth product and destination knowledge of Southern Africa
All-rounder, with experience in FIT and ad hoc group quoting and processing
Experience with designing itineraries for ADHOC tailormade enquiries
Experience with creating & quoting packages for agent websites
Attention to detail
Specialist advice on destination to agents
Apply strong sales techniques to convert potential business
Processing of converted quotes to bookings from cradle to grave
Handling of an after-hours phone on a rotational basis
Ability to work on Microsoft Word
Ability to professionally, communicate via e-mail as well as telephonically
Figures orientated
A creative edge
A good comprehension of protocol involved with senior management of corporate customers
A team player thus someone who can receive directive from colleagues when need to achieve a mutual goal
Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price
Strong negotiating skills with both suppliers and clients
Take ownership ensuring all elements are taken care of in a professional and organised manner
Must be able to multitask between current & new quotes
Extend excellent customer service
Be honest, creative, positive, and fair living by the company core values
Fit in with our company culture
Conduct themselves professionally and graciously over the phone and email
A can-do attitude with the ability to be proactive and enthused about their work

View Job Cape Town Region: Porter / Driver - Luxury Hotel - Constantia, Wc | Lb posted by Kendrick Recruitment

Requirements

Passion for the travel industry
Minimum of 5 years inbound tour consulting experience
Experience working with overseas tour operators
In-depth product and destination knowledge of Southern Africa
All-rounder experience in FIT and ad hoc group quoting and processing
Experience designing itineraries for ADHOC tailormade enquiries
Experience creating & quoting packages for agent websites
Attention to detail
Specialist advice on destinations
Strong sales techniques
Ability to process quotes to bookings
Microsoft Word skills
Excellent communication skills (email, telephone)
Figures orientated
Creative edge
Good comprehension of protocol with senior management
Team player with ability to receive directives

Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

Salary and benefits information not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel/Tourism Jobs in Western Cape

The travel and tourism industry in Western Cape is one of the most vibrant and dynamic sectors in the region, with a strong focus on showcasing the province’s natural beauty and rich cultural heritage to both local and international visitors. Typically, this industry is characterized by high levels of seasonal fluctuation, with peak periods often coinciding with major festivals, events, or school holidays. As a result, many travel professionals in the Western Cape often prioritize flexibility and adaptability as key skills for success.

In terms of compensation, salaries for travel and tourism positions in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, common salary ranges for roles in this field tend to fall within the R200 000 – R500 000 per annum bracket. However, it is essential to note that actual salaries may differ significantly from these broad estimates, with experience, qualifications, and performance all playing significant roles in determining individual compensation packages.

View Job Cape Town City Centre: External Sales Representatives

To excel in a travel or tourism role in Western Cape, common skills include excellent communication and interpersonal skills, ability to work under pressure, proficiency in multiple languages (especially Afrikaans, English, and isiXhosa), knowledge of local attractions and tourism products, marketing and sales acumen, adaptability, and basic computer skills. Other essential skills may include conflict resolution, problem-solving, and a strong customer service focus.

The Western Cape is home to a diverse range of industries that commonly employ travel and tourism professionals, including financial services sector, technology industry, manufacturing sector, agriculture sector, and hospitality sector. Many large multinational corporations have a significant presence in the region, as well as numerous local businesses and startups.

Career development opportunities for travel professionals in Western Cape are plentiful, with many companies investing heavily in training and development programs to equip staff with the skills and knowledge required to succeed in an ever-changing industry landscape. Typically, career progression paths may include roles such as tour operations manager, destination management company owner, tourism marketing specialist, or hotel manager. With experience and a strong work ethic, it is possible to move into senior leadership positions or start one’s own business venture within the travel and tourism sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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