Job Description
About the Role
We are seeking a highly skilled and experienced Senior Inbound Consultant to join our team in Cape Town. As a key member of our USA & Australasia Division or UK & Europe Division, you will be responsible for handling international inbound tour operator enquiries and providing exceptional customer service. If you have a passion for the travel industry and are detail-oriented with excellent communication skills, this role may be an ideal fit.
Key Responsibilities
- Having a passion for the travel industry
- A Minimum of 5 years inbound tour consulting experience required
- Experience with working with overseas tour operators
- In-depth product and destination knowledge of Southern Africa
- All-rounder, with experience in FIT and ad hoc group quoting and processing
- Experience with designing itineraries for ADHOC tailormade enquiries
- Experience with creating & quoting packages for agent websites
- Attention to detail
- Specialist advice on destination to agents
- Apply strong sales techniques to convert potential business
- Processing of converted quotes to bookings from cradle to grave
- Handling of an after-hours phone on a rotational basis
- Ability to work on Microsoft Word
- Ability to professionally, communicate via e-mail as well as telephonically
- Figures orientated
- A creative edge
- A good comprehension of protocol involved with senior management of corporate customers
- A team player thus someone who can receive directive from colleagues when need to achieve a mutual goal
- Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price
- Strong negotiating skills with both suppliers and clients
- Take ownership ensuring all elements are taken care of in a professional and organised manner
- Must be able to multitask between current & new quotes
- Extend excellent customer service
- Be honest, creative, positive, and fair living by the company core values
- Fit in with our company culture
- Conduct themselves professionally and graciously over the phone and email
- A can-do attitude with the ability to be proactive and enthused about their work
Requirements
- Passion for the travel industry
- Minimum of 5 years inbound tour consulting experience
- Experience working with overseas tour operators
- In-depth product and destination knowledge of Southern Africa
- All-rounder experience in FIT and ad hoc group quoting and processing
- Experience designing itineraries for ADHOC tailormade enquiries
- Experience creating & quoting packages for agent websites
- Attention to detail
- Specialist advice on destinations
- Strong sales techniques
- Ability to process quotes to bookings
- Microsoft Word skills
- Excellent communication skills (email, telephone)
- Figures orientated
- Creative edge
- Good comprehension of protocol with senior management
- Team player with ability to receive directives
Qualifications
No specific qualifications mentioned in the original job description.
Salary & Benefits
Salary and benefits information not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in Western Cape
The travel and tourism industry in Western Cape is one of the most vibrant and dynamic sectors in the region, with a strong focus on showcasing the province’s natural beauty and rich cultural heritage to both local and international visitors. Typically, this industry is characterized by high levels of seasonal fluctuation, with peak periods often coinciding with major festivals, events, or school holidays. As a result, many travel professionals in the Western Cape often prioritize flexibility and adaptability as key skills for success.
In terms of compensation, salaries for travel and tourism positions in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, common salary ranges for roles in this field tend to fall within the R200 000 – R500 000 per annum bracket. However, it is essential to note that actual salaries may differ significantly from these broad estimates, with experience, qualifications, and performance all playing significant roles in determining individual compensation packages.
To excel in a travel or tourism role in Western Cape, common skills include excellent communication and interpersonal skills, ability to work under pressure, proficiency in multiple languages (especially Afrikaans, English, and isiXhosa), knowledge of local attractions and tourism products, marketing and sales acumen, adaptability, and basic computer skills. Other essential skills may include conflict resolution, problem-solving, and a strong customer service focus.
The Western Cape is home to a diverse range of industries that commonly employ travel and tourism professionals, including financial services sector, technology industry, manufacturing sector, agriculture sector, and hospitality sector. Many large multinational corporations have a significant presence in the region, as well as numerous local businesses and startups.
Career development opportunities for travel professionals in Western Cape are plentiful, with many companies investing heavily in training and development programs to equip staff with the skills and knowledge required to succeed in an ever-changing industry landscape. Typically, career progression paths may include roles such as tour operations manager, destination management company owner, tourism marketing specialist, or hotel manager. With experience and a strong work ethic, it is possible to move into senior leadership positions or start one’s own business venture within the travel and tourism sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Join professional associations in your field to expand your network and knowledge.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town City Centre: Group / Senior Management Accountant
Group / Senior Management Accountant – South Africa We are recruiting on behalf of a UK-based group with multiple operating…
View JobParow: Draughtsman posted by CFW Industries Ltd
CFW Fans (Pty) Ltd, an SABS ISO 9001 certified company, holds a prominent market position in Southern Africa, specialising in…
View JobJohannesburg: IT Delivery Manager
Our client is a leading financial services and investment management organisation with a strong footprint across Africa and selected global…
View JobBoksburg: Electrical Foreman – Electrician Wiremans Licence Elec Dipl (N6)
Electrical Foreman – Boksurg, RNeg Benefits Company housing Minimum qualification - An E lectrician Trade test and Wireman's licenc e(advantage)…
View JobEkurhuleni: BMS (Building Management System) – HVAC Technician posted by Placement Point
A established company based in the East Rand, requires a BMS Technician DUTIES: System Monitoring and Control Maintenance and Troubleshooting…
View JobCape Town City Centre: Accountant
Key Responsibilities: Managing daily financial operations and maintaining accurate bookkeeping records. Preparing and posting journals, with strong...
View Job
Browse Employers
Job Alerts