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Cape Town: Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst posted by O’Brien Recruitment

Cape Town: Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst posted by O’Brien Recruitment

Posted on 2025-07-15 00:00:00

Employer O’Brien Recruitment
Category Other Medical
Location Western Cape  / Cape Town

Job Summary

Seeking an experienced Senior IT Technician to join our IT team and provide high-level technology support across the business.

Key Performance Areas:

  • Provide advanced technical support for hardware, software, and network-related tickets within a 48-hour closure time.

  • Perform root cause analysis when troubleshooting.

  • Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.

  • Daily server checks by means of RMM software to ensure all systems are running optimally.

  • Follow up with suppliers on tickets and faults logged with their service desks.

  • Maintain and administer server storage solutions and network devices.

  • Ensure the security and integrity of the company’s IT infrastructure.

  • Perform regular system updates, patches, and backups.

  • Monitor and respond to security incidents and threats.

  • Implement and enforce IT policies and procedures.

  • Maintain the PABX, adding cordless and desk phones.

  • Assist employees with IT-related tickets and provide end-user education on current and new technologies.

  • Assist with developing and maintaining documentation for IT internal procedures and user guides.

  • Ensure all IT-related issues raised by employees are logged before attending to the issue.

  • Maintain 98% company SLA on critical or downtime tickets.

  • Assist with network planning and keeping LAN / WAN documentation up to date.

  • Assist with the evaluation and recommendation of new hardware and software solutions.

  • Assist with the development of our Microsoft ecosystem, both onsite and cloud.

Qualifications & Experience:

  • Degree in Information Systems or Diploma in a related IT field or

  • Microsoft Certified: Azure Administrator Associate combined with

  • Microsoft Certified: Windows Server Hybrid Administrator or

  • Microsoft 365 Certified: Enterprise Administrator Expert

  • IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures

  • 46 years experience in a similar senior role

  • Preferred experience with hypervisors, servers, managed switches, firewalls

  • Desktop support, O365 Administration

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Knowledge / Skills and Behavior:

  • Punctual

  • Integrity and shows interest and enthusiasm towards work

  • Co-operates with staff at all levels within the company

  • Dependable

  • Shows initiative

  • Attention to detail and accuracy

  • Ability to follow procedures

  • Work within a team

  • Excellent oral, visual, and written communication skills

  • Professionalism and attention to detail

  • Demonstrates complete confidentiality

  • Deadline-driven

  • Team player

  • Ability to work under pressure

  • Flexible and adaptable to change

  • Ability to prioritize work effectively

Applications:

  • To be considered for the position, you must have the listed requirements i.e., Competencies, Qualifications and Experience.

Click Go Apply to apply online!


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