Cape Town: Senior IT Technician/ IT Operations Technician/ Senior Technical Support Analyst posted by O’Brien Recruitment

January 19, 2026 Jobs in Cape Peninsula

O'Brien Recruitment

Western Cape

Other Medical

Job Description

About the Role

We are seeking an experienced Senior IT Technician to join our IT team and provide high-level technology support across the business. As a key member of our IT operations team, you will be responsible for delivering exceptional technical expertise to our clients.

Key Responsibilities

Provide advanced technical support for hardware, software, and network-related tickets within a 48-hour closure time.
Perform root cause analysis when troubleshooting.
Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
Daily server checks by means of RMM software to ensure all systems are running optimally.
Follow up with suppliers on tickets and faults logged with their service desks.
Maintain and administer server storage solutions and network devices.
Ensure the security and integrity of the company’s IT infrastructure.
Perform regular system updates, patches, and backups.
Monitor and respond to security incidents and threats.
Implement and enforce IT policies and procedures.
Maintain the PABX, adding cordless and desk phones.
Assist employees with IT-related tickets and provide end-user education on current and new technologies.
Assist with developing and maintaining documentation for IT internal procedures and user guides.
Ensure all IT-related issues raised by employees are logged before attending to the issue.

Requirements

46 years experience in a similar senior role
Preferred experience with hypervisors, servers, managed switches, firewalls
Desktop support, O365 Administration

Qualifications

Microsoft Certified: Azure Administrator Associate combined with [Microsoft Certified: Windows Server Hybrid Administrator or Microsoft 365 Certified: Enterprise Administrator Expert]
IT Support / TCP IP Knowledge
Technical understanding of IT network infrastructures

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How to Apply

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About Other Medical Jobs in Western Cape

The Western Cape, with its vibrant economy and diverse industries, presents a promising career landscape for medical professionals. Generally, the demand for healthcare workers is high across various sectors, from private hospitals to government facilities. Typically, these roles involve working closely with patients, developing treatment plans, and collaborating with other healthcare professionals.

When it comes to salary expectations, it’s common for medical positions in the Western Cape to fall within broad ranges of R500 000 to R1 500 000 per annum, depending on factors such as level of experience, company size, and industry sector. Often, senior roles or those in more specialized fields can command higher salaries. However, it’s essential to note that these are general estimates and actual salaries may vary.

Common skills required for medical positions in the Western Cape include a strong foundation in medicine, excellent communication and interpersonal skills, the ability to work under pressure, and proficiency in electronic health records systems. Typically, healthcare professionals with experience in emergency medicine, critical care, or pediatrics may be in high demand. Additionally, many employers value candidates with experience in patient management, medical research, and quality improvement initiatives.

The Western Cape is home to various industries that commonly employ medical professionals, including the financial services sector, technology industry, manufacturing sector, and public healthcare system. Often, these roles involve working closely with patients, developing treatment plans, and collaborating with other healthcare professionals. Career development opportunities in this field are generally good, with many employers investing in training and professional development programs.

Typically, career progression paths for medical professionals in the Western Cape may include moving into senior leadership positions, pursuing specialized certifications or qualifications, or taking on roles in research and development. Generally, there are many opportunities for advancement and growth within this field, particularly for those who demonstrate a commitment to ongoing learning and professional development.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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