POSITION: Senior Spa Therapist
LOCATION: Pepperclub Hotel Spa
REPORTING TO: Spa Manager
DIRECT REPORTS: Spa Therapists

PURPOSE OF THE ROLE

To support the Spa Manager in the smooth and efficient running of daily operations, ensuring an exceptional guest experience, professional team performance, and a high standard of service delivery. The Senior Spa Therapist acts as the second-in-command, overseeing therapist scheduling, reception coordination, and quality control, while also performing treatments and driving revenue growth.

KEY RESPONSIBILITIES

• Assist the Spa Manager in overseeing daily spa operations, including treatment schedules, stock control, room readiness, and guest flow.

• Lead by example in delivering treatments and maintaining service excellence across all guest touchpoints.

• Supervise, guide, and mentor the spa therapist team to ensure consistent performance and high morale.

• Support with recruitment, onboarding, and continuous development of therapists.

• Conduct regular treatment audits, ensuring strict adherence to hygiene, protocol, and guest experience standards.

• Handle guest queries, feedback, and complaints professionally and promptly.

• Drive treatment and retail sales by coaching therapists on upselling techniques and product knowledge.

• Collaborate with the Spa Manager on promotional activities, marketing efforts, and guest retention strategies.

• Step in to oversee full operations in the absence of the Spa Manager.

• Contribute ideas for improvement and innovation in guest offerings and team productivity.

REQUIREMENTS

• Diploma in Somatology or equivalent qualification (minimum 2-year course).

• At least 2 years of experience in a supervisory or senior therapist role.

• Previous experience in a hotel spa or luxury spa environment is an advantage.

• Strong leadership and interpersonal skills with the ability to motivate and develop a team.

• Excellent treatment knowledge and hands-on experience.

• Comfortable working under pressure and managing a busy operation.

• Professional, well-groomed, and guest-focused.