Cape Town: Snr Sales Ops Consultant – Travel Industry posted by ABC Worldwide

Date	2024-09-03
Job Title	Snr Sales Ops Consultant – Travel Industry
Employer	ABC Worldwide More Information
Salary	0
Category	It Computer
Location	Western Cape / Cape Town

Job Summary

SKILLS & EXPERIENCE REQUIRED

Strong administration and organizational skills
Meticulous attention to detail
Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
Must work well under pressure
Excellent time management skills with the ability to multi-task and prioritize tasks
Proactive mindset and can-do attitude
Ability to work independently as well as within a broader team setup
Good computer literacy including use of inhouse sales systems
Strong administration and organizational skills with great attention to detail with desire for continuous improvement
Creative, problem-solving mindset
Experience in and willingness to handle issues outside of office hours with required
Self-starter and the ability to work independently as well as within a broader team setup
Energetic and eager to learn

SKILLS & EXPERIENCE ADVANTAGE

Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) at least 3 years experience of East Africa, and 5 years experience in the safari industry
Experience working in a sales team environment and/or operations background
Strong sales and customer service skills (written & telephone)
Knowledge of Business Sales Systems e.g., HubSpot

RESPONSIBILITIES & DUTIES

Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process from quote stage through to client travel
Checking availability at the company and 3rd party properties through various online platforms as well as email requests
Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible
Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play
Provisional holding of the companys accommodation on inventory management system
Confirmations of all services upon guest confirmation, checking for accuracy
Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist
Liaising with finance team to ensure efficient allocation of deposit to booking
Pre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needs
Updating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stage
Preparation of final documents for final checks by East Africa Specialist
Report any errors or issues to your line manager immediately on discovery
Provide proactive support to colleagues in peak or leave times
Proactive approach towards your personal and departmental targets and working together with management to ensure we reach these targets
Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinations
Taking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge

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REQUIRED WORK PRACTICES

Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
When staff events happen within working hours, it will be compulsory to attend
Attend all Training & Development programs as required

CONDITIONS AND HOURS OF WORK

You will be required to work in the Cape Town office from Monday Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility
You will be required to be available afterhours and on weekends (i.e. standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals / bookings (on a rotational basis within the team)
You will be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
Overtime may be required during peak periods, for which you may be compensated with time off in lieu
We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods
You may be required to travel for work from time to time (must have a valid passport)
You will be required to be fully vaccinated against Yellow Fever and COIVD-19 as a condition to travel (irrespective of the destinations requirements)

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Snr Sales Ops Consultant – Travel Industry position available in Western Cape, Cape Town. This job position was posted by ABC Worldwide. The job has been posted as a premium ad on 2024-09-03 at 13:33:02 in the It Computer category

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