Cape Town: Technical Helpdesk Manager (CPT Hybrid) posted by Datafin
Posted on 2025-09-21 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Oversee day-to-day Helpdesk operations to ensure prompt, efficient, and effective customer support.
- Establish and enforce SLAs (Service Level Agreements) to meet client expectations.
- Coordinate with the technical team to manage escalated issues and provide solutions within agreed timelines.
- Manage, mentor, and develop a team of Helpdesk Technicians, fostering a positive and high-performing work culture.
- Conduct performance reviews, identify training needs, and support professional growth of team members.
- Implement and refine Helpdesk processes, tools, and documentation to improve operational efficiency.
- Analyse Helpdesk performance metrics and create actionable reports for continuous improvement.
- Stay updated on industry trends and recommend relevant tools or processes to enhance support capabilities.
- Provide hands-on technical assistance for high-priority or complex issues when needed.
- Ensure the Helpdesk team is equipped with up-to-date knowledge on emerging technologies and company-supported platforms.
- Collaborate with other technical teams to design solutions for recurring or large-scale issues.
- Matric / Grade 12.
- 5+ Years of experience in a technical support role, with at least 2 years in a leadership capacity.
- Prior experience in an MSP environment is highly preferred.
- Strong leadership and team management capabilities.
- Proficient in Helpdesk management software (e.g., Autotask, or similar).
- In-depth knowledge of networking, Windows, Server, Active Directory, Firewalls, IP Routing and cloud platforms (e.g., Azure, AWS).
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication, with the ability to communicate complex concepts clearly.
- Microsoft 365.
- SonicWall / FortiGate.
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Senior Travel Expert Southern and Eastern Africa posted by abc worldwide
Tavel Expert SampE AfricaOffices are in Rondebosch in the Southern Suburbs of Cape Town. Hybrid working week. additional benefits include29 days holiday per...
View Job
Senior Travel Expert Southern and Eastern Africa
Cape Town: Junior Reservationist posted by Kendrick Recruitment
Junior Reservationist Luxury Safari Lodge Cape TownLocation Cape Town Position Type Full-Time Salary Negotiable, Dependent on ExperienceKendrick...
View Job
Junior Reservationist
Cape Town City Centre: New Vehicle Sales Manager
Minimum Requirements Must have at least 3 to 5 years Dealership New Vehicle Sales Management experience within the Automotive Industry Grade 12...
View Job
New Vehicle Sales Manager
Cape Town: Area Manager posted by TradeOn
Exciting Opportunity for an Area Coach to Join our Dynamic Company and work within SAs No. 1 Fast Food brand!The successful candidate MUST possess the...
View Job
Area Manager
Cape Town: PA/ Executive Assistant posted by The Key Recruitment Group
Our client based in Tokai , is looking for an experienced and highly capable PA Executive Assistant. The ideal candidate should be proactive, reliable, and...
View Job
PA/ Executive Assistant
Cape Town: SENIOR ARCHITECTURAL TECHNOLOGIST posted by TradeOn
SENIOR ARCHITECTURAL TECHNOLOGISTTradeOn is a KFC Franchisee with outlets across South Africa. We attribute our success not only to everyones favourite...
View Job
SENIOR ARCHITECTURAL TECHNOLOGIST
Cape Town: Porter posted by Lewis Stores (PTY) Ltd
Porter9 hrs pday TBC pmonthPermanent - Full-timeWork schedule As NeededStart date ASAPJob descriptionThis is a summary of what the job involves to help you...
View Job
Porter
Cape Town: Facilities Manager posted by Leeu Collection South Africa (Pty) Ltd.
Leeu Collection is known for sophisticated escapes and unique guest experiences. Its ever-expanding luxury hospitality portfolio offers dynamic career...
View Job
Facilities Manager
Cape Town: Night Auditor posted by Leeu Collection South Africa (Pty) Ltd.
The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritised above all else. As the...
View Job
Night Auditor
Cape Town: New Vehicle Sales Executives – Sell more thank 40 units pm. posted by Bonafide Human Capital
Our well-known automotive dealership client based in Cape Town is looking to employ 12 x New Car Sales Executive, with a proven track record.Must be able to...
View Job
New Vehicle Sales Executives – Sell more thank 40 units pm.
Cape Town: Agent (Sales Engineer) posted by Profile Personnel
This position is for an Independent ContractorSalary Commission onlyRequirementsMust have valid drivers licence and own vehicleMust have previous experience...
View Job
Agent (Sales Engineer)
Cape Town: New Vehicle Sales Manager – Sell bet. 40 & 50 units posted by Bonafide Human Capital
A vacancy for exists for 3 x New Car Sales Managers at our automotive dealership client in Cape Town with a proven track record.Must be able sell 40 - 50...
View Job
New Vehicle Sales Manager – Sell bet. 40 & 50 units
Cape Town: Senior Inbound Consultant posted by Telebest
We are looking for a friendly, energetic and driven individual to complement our vibrant office environment and to handle international inbound tour...
View Job
Senior Inbound Consultant
Cape Town: Copywriter posted by Career Custodians
Job DescriptionAbout usVillage N Life is a leading local Tourism and Hospitality group, committed to delivering excellence and ensuring the last 10 of...
View Job
Copywriter
Cape Town: Training Coordinator (Hospitality Industry) – Camps Bay posted by Career Custodians
Are you passionate about developing people and creating impactful learning experiences? Do you thrive in fast-paced environments and have a flair for...
View Job
Training Coordinator (Hospitality Industry) – Camps Bay
Cape Town: Incentives Manager – Newlands posted by abc worldwide
Incentives ManagerROLE The main purpose of the Incentive Manager meetings, incentives, conventions, conferences and exhibitions is to manage, grow and...
View Job
Incentives Manager – Newlands
Cape Town: Intermediate to Senior Travel Consultant posted by abc worldwide
Position Travel Consultant Sales Specialist German Spanish Portuguese Location Anywhere in South Africa Hybrid in PretoriaJoburg, otherwise remoteSalary...
View Job
Intermediate to Senior Travel Consultant
Cape Town: Hotel Manager posted by abc worldwide
DivisionCape CadoganBusiness UnitManagementMinimum experienceNot ApplicableCompany primary industryHospitalityJob functional areaManagementJob...
View Job
Hotel Manager
Cape Town: Senior Tour Consultant (Work from Home) posted by People Dimension
IntroductionA well-established Travel and Tour Consultancy is looking for an experienced Senior Tour Consultant to join their dynamic company.Duties amp...
View Job
Senior Tour Consultant (Work from Home)
Blackheath: ACCOUNTING & INVOICING CLERK – Blackheath, Cape Town
ACCOUNTING INVOICING CLERK Blackheath, Cape Town R15 000 R18 000 Per Month Negotiable based on qualification and relevant experience gained Highly...
View Job
ACCOUNTING & INVOICING CLERK – Blackheath, Cape Town
Cape Town City Centre: Hotel Debtors Clerk
The President Hotel is on a journey to be considered luxury. Our purpose is simple yet powerful to create and inspire memorable experiences. Our vision to...
View Job
Hotel Debtors Clerk
Cape Town: Housekeepers posted by Leeu Collection South Africa (Pty) Ltd.
You will excel in this role if you are flexible and able to multitask working at a faster than average speed. Your high level of attention to detail with...
View Job
Housekeepers
Cape Town City Centre: Administrator
Claremont Administrator position available for an experience person in Admin for a Senior Management team Matric Grade 12 Certificate or Diploma...
View Job
Administrator
Cape Town City Centre: Finance Assistant
Responsibilities Assist with daily accounting functions, including capturing invoices, reconciliations, and processing payments. Manage timesheets using our...
View Job
Finance Assistant
Cape Town City Centre: Sales Assistant
Requirements Matric Grade 12 Strong computer literacy with excellent Excel and Word skills Must have a clear criminal record Limited creditdebt issues only...
View Job
Sales Assistant