Cape Town: Technical Support Specialist posted by titc.io
Posted on 2025-06-10 00:00:00
| Employer | titc.io |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
We’re seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.
If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.
Why this role matters:
As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.
Why Precium
At Precium, ambition is expected. We believe this is what it takes to build something that lasts.
- Partner with some of the worlds most ambitious merchants and orchestrators as they expand into South Africa.
- Build from first principles whether you’re designing a system, solving a client problem, or rewriting a process.
- Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
- Competitive salary, ESOP, and benefits.
- Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
- Diagnose and troubleshoot integration issues between Precium’s platform and merchant systems.
- Monitor the platform to identify and address transaction failures and system performance issues.
- Manage engineering escalations, collaborating closely with developers for timely solutions.
- Assist with card data and vault migrations, ensuring smooth customer transitions.
- Offer support and guidance as the escalation point for unresolved technical issues.
- Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.
Challenges youll need to solve
- Tackle complex technical issues in a fast-paced environment where precision is key.
- Serve as a knowledge resource and escalation point for internal and external stakeholders.
- Balance multiple support priorities while maintaining a high standard of customer service.
Requirements
Who you are
Youre a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. Youre motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You dont need hand-holding, but you value open feedback and being part of a strong, honest team.
The ideal candidate will possess:
- Technical Troubleshooting Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
- API Knowledge Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
- Coding Languages Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
- Incident Management Experience managing and resolving platform incidents, including escalating issues to engineering teams.
- Payments Industry Familiarity Understanding of payment gateways, transaction processing, and related technologies.
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