Cape Town: Night Guest Relations Officer posted by Kendrick Recruitment
Posted on 2025-08-28 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Cape Town |
Job Summary
Night Guest Relations Officer | Luxury Hotel | Cape Town
Kendrick Recruitment is seeking a well-presented and guest-focused Night Guest Relations Officer to join a prestigious luxury hotel in Cape Town. This position requires a professional who thrives in a hospitality environment, ensuring the highest level of guest satisfaction during night operations.
Package:
-
Salary: R8,500 R9,500 per month (Negotiable depending on experience)
-
Live-out position
Key Responsibilities:
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Provide exceptional guest service and ensure a warm welcome at all times
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Handle late check-ins, early departures, and any guest queries during the night shift
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Liaise with other departments to ensure smooth operations and guest satisfaction
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Maintain accurate records of guest interactions and any incidents during the shift
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Monitor hotel security and safety procedures during night hours
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Assist with administrative tasks and preparation for the following days operations
Requirements:
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Previous experience in a similar role within a luxury hotel environment
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Strong interpersonal and communication skills
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Professional appearance and demeanour
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Excellent problem-solving skills and the ability to remain calm under pressure
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Flexible with working hours, including weekends and public holidays
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Proficient in hotel management systems and MS Office Suite
Personal Attributes:
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Friendly, approachable, and guest-orientated
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Strong attention to detail
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Ability to work independently and make sound decisions
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