Cape Town: Underwriting Administrator posted by JenRecruitment
Posted on 2025-08-24 00:00:00
Employer | JenRecruitment |
---|---|
Category | Other Insurance |
Location | Western Cape / Cape Town |
Job Summary
Are you a detail-oriented, client-focused professional with a passion for making smart, informed decisions?
Do you thrive in a fast-paced, goal-driven environment where your contributions directly impact customer satisfaction and risk management? Then we want you on our team.
We’re looking for an Underwriting Administrator to join our dynamic Credit Life Underwriting department, where every decision counts and every client matters.
Role Purpose
To manage and administer the underwriting process for life insurance applications by assessing risk, conducting tele-underwriting, and ensuring all decisions and records are handled accurately and efficiently.
The Underwriting Administrator ensures compliance with underwriting standards, delivers service excellence to clients and colleagues, and contributes to a smooth and professional onboarding experience for new policyholderssupporting commitment to Treating Customers Fairly (TCF) and operational excellence.
The role requires a minimum of 2 years experience in life insurance underwriting, with medical underwriting being strongly preferred. This means the candidate should have worked specifically with individual life insurance policies (not group or corporate benefits) and have been involved in assessing personal medical informationsuch as health history or medical examsto make informed decisions about whether to approve or decline policies, and at what premium.
We are therefore seeking someone with individual life insurance underwriting experience, who is confident in making final underwriting decisions.
Requirements
-
Education:
-
Matric (Grade 12) required
-
Tertiary qualification in a medical field is advantageous
-
-
Experience:
-
Minimum 2 years in life insurance underwriting (medical underwriting preferred)
-
Familiarity with tele-underwriting and use of SwissRe underwriting manual
-
-
Skills:
-
Intermediate MS Office (Excel, Word, Outlook)
-
Strong attention to detail and accuracy
-
Excellent communication, time management, and organizational skills
-
Ability to manage workloads under pressure and meet daily targets
-
-
Attributes:
-
Client-focused with a service excellence mindset
-
Proactive, self-motivated, and solutions-oriented
-
Team player with a strong sense of accountability
-
Commitment to Treating Customers Fairly (TCF) principles
-
Duties & Responsibilities
- To adhere to the standard underwriting process and guidelines.
- To extract the days underwriting cases and to accurately process all underwriting cases within the SLA agreement of 24 to 48 hours.
- To contact the identified potential clients and to do the tele-underwriting and to make the appropriate underwriting decisions by using the SwissRe underwriting manual within the stipulated turnaround time.
- To be professional and to provide a high level of service excellence when interacting telephonically with clients relating to their application and with the sales agents and other colleagues.
- To update the underwriting source file with the decision made and to inform the relevant sales agent accordingly.
- To ensure that all the daily underwriting admin work is correctly carried out by double checking that the workflow records have been updated, decision recorded, and the form saved to the client folder.
- To send the declined communication to clients whose applications were unsuccessful.
- To resolve 20 underwriting cases per day.
- To resolve undelivered communications relating to a clients policy by contacting the client and updating the contact details when the underwriting cases are insufficient to meet your daily target.
- Upload underwriting decision and underwriting form to the client record on the system.
- To ensure that you respond to and resolve underwriting requests with the maximum TAT of 48 hours.
- To notify your manager of any priority issues, queries for escalation or complaints received.
- To be creative and use your initiative in resolving outstanding cases so that the underwriting decision can be finalised.
- Think of working smarter and of ways to improve the process and to add value to the clients new business policy on boarding experience.
- You are responsible to ensure that you fully understand the relevant insurance products, the administration processes, and the systems so that you can operate efficiently and are competent in your job as an underwriter.
- To daily maintain your workflow Inbox tasks and any stat records for workflow management.
- To identify any additional training needs to be provided to the sales agents relating to the Asset Life credit protection product and to identify any improvement in the underwriting business process.
Competencies
- Minimum 2 years in life insurance underwriting (medical underwriting preferred)
- This means experience working with life insurance policies that are sold to individuals (not part of a group or company benefit) and handled the process where the insurance company reviews a persons health informationlike medical exams or historybefore deciding whether to approve the policy and at what cost.
-
Technical Proficiency
-
Strong knowledge of life insurance underwriting and policy administration
-
Skilled in using systems (e.g., OWLS) and MS Office tools
-
-
Accuracy & Decision-Making
-
High attention to detail
-
Sound judgment in assessing risk and resolving cases
-
Excellent time management under strict deadlines
-
-
Communication & Client Service
-
Clear and professional verbal/written communication
-
Customer-focused with a commitment to service excellence and TCF principles
-
Effective collaboration with team members and sales agents
-
-
Behavioral Strengths
-
Proactive and self-motivated
-
Resilient under pressure
-
Accountable and eager to improve processes and outcomes
-
Important:
If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other Insurance Jobs
Browse JenRecruitment Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Senior Mobile Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior Mobile Developer in Cape Town!We require a candidate withbull Min of 5 years in a similar role...
View Job
Senior Mobile Developer
Cape Town: Senior C++ and Python Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior C and Python Developer in Cape Town!We require a candidate withbull C and Python programming and...
View Job
Senior C++ and Python Developer
Cape Town: PHP Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a PHP Developer in Cape TownWe require a candidate withbull 3-5 years experience bull Must have backend...
View Job
PHP Developer
Cape Town: Customer Service Associate posted by CallForce
Join our team of customer service associates within an award-winning employment experience amp company culture, as we strive to create customer experience...
View Job
Customer Service Associate
Cape Town: Mobile Developer Technical Lead posted by Goldman Tech
Job DescriptionLooking for a Senior Mobile Developer with iOS and Android experience who will lead, develop and execute on the development pipeline. If you...
View Job
Mobile Developer Technical Lead
Cape Town: PHP Developer posted by Goldman Tech
Job DescriptionLooking for a brilliant PHP Developer who is and can be client facing - if you are able to deal with clients and develop at the same time...
View Job
PHP Developer
Cape Town: Java Developer posted by Goldman Tech
Job DescriptionLooking for 3 Java Developers who are competent in joining a team of bright sparks who are working on a new challenging project. if you enjoy...
View Job
Java Developer
Cape Town: Research & Data Processing Administrator – Remote position – South Africa posted by Employ Africa Group
Our client is seeking to employ candidates to join their Data Research and Processing team. The ideal person has a tertiary degree or similar andor have the...
View Job
Research & Data Processing Administrator – Remote position – South Africa
Cape Town: Technical Engineer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Technical Engineer in Cape TownWe require a candidate withbull 3-5 years experience as a systems...
View Job
Technical Engineer
Cape Town: Native Android Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Native Android DeveloperWe require a candidate withbull Bachelors degree in a related technical...
View Job
Native Android Developer
Cape Town: Angular Full Stack Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for an Angular Full Stack DeveloperWe require a candidate withbull 3 year tertiary qualification Engineering,...
View Job
Angular Full Stack Developer
Cape Town: Senior Bookkeeper posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior Bookkeeper based in Cape Town We require a candidate withbull Tertiary education, preferably...
View Job
Senior Bookkeeper
Cape Town: Senior Tax Compliance Manager posted by Goldman Tech
Job DescriptionOne of our clients is looking for a Senior Tax Compliance Officer to run their tax department. They are looking for someone with experience...
View Job
Senior Tax Compliance Manager
Cape Town: Java Engineer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Java Engineer in Cape Town!We require a candidate withbull 3-5 years of Java experience in a web...
View Job
Java Engineer
Cape Town: Senior NodeJS Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior NodeJS Developer in Cape TownWe require a candidate withbull Must have NodeJS, JavaScript, AWS,...
View Job
Senior NodeJS Developer
Cape Town: Mid to Senior PHP Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Mid to Senior PHP Developer in Cape TownWe require a candidate withbull Must have PHP, Docker, MySQL,...
View Job
Mid to Senior PHP Developer
Cape Town: Senior NodeJS Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for a Senior NodeJS Developer in Cape Town!We require a candidate with experience inbull NodeJS bull...
View Job
Senior NodeJS Developer
Cape Town: Customer Service Representative posted by CallForce
Join our team of customer service associates within an award-winning employment experience amp company culture, as we strive to create customer experience...
View Job
Customer Service Representative
Cape Town: Embedded Developer posted by Goldman Tech
Job DescriptionWe have an amazing opportunity for Embedded Developer in Cape TownWe require a candidate withbull B.TechB.Sc Electronic Engineering degree...
View Job
Embedded Developer
Cape Town: Recruitment Consultants posted by CallForce
Recruitment ConsultantsCallforce is an Award Winning BPO service provider delivering innovative and customized contact Centre solutions from SA to the...
View Job
Recruitment Consultants
Cape Town: Talent Acquisition Specialist posted by CallForce
TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings...
View Job
Talent Acquisition Specialist
Cape Town: Senior Accountant posted by Goldman Tech
Job DescriptionAn exciting opportunity exists with a Cape Town based firm for a Senior Accountant !We require a candidate withbull Completed SAICASAIPA...
View Job
Senior Accountant
Cape Town: Social Worker – NPO posted by Zeebra Junction Specialist Recruitment
Overview My Client a Well established NPO with a Facility Establishment in Cape Town which offers Care for the Aged Assisted care as well as Childcare, is...
View Job
Social Worker – NPO
Cape Town: Senior UX Designer posted by Goldman Tech
Job DescriptionWe have an amazing remote opportunity for a Senior UX Designer!We require a candidate withbull BSc. Computer Sciences or National Diploma in...
View Job
Senior UX Designer
Cape Town: Senior C# Developer posted by Goldman Tech
Job DescriptionWe have an amazing remote opportunity for a Senior C Developer!We require a candidate withbull BSc. Computer Sciences or National Diploma in...
View Job
Senior C# Developer