Centurion: Claims Team Leader

Claims Team Leader Seniority Level: Mid Career (Above 6 yrs exp) Type: Permanent Duties and Responsibilities: Supervising a team of Claims Consultants (focusing on personal and commercial lines) Identify the training and development requirements of the team members Monitor the performance of each team member, provide feedback and implement corrective action Report, investigate, and assist with disciplinary action Develop and maintain professional relationships with clients, advisor offices, and service providers Coordinate daily claims activities and improve service delivery Resolve complaints and escalated queries efficiently Complete monthly data analysis and reporting tasks Strong supervisory, negotiation, and problem-solving skills Client-focused with excellent interpersonal and communication skills Policy, product, and systems knowledge with ability to work in a fast-paced environment Qualifications and Skills: Qualifications: RE 5, FETC in Short Term Insurance NQF 4, Matric Experience: Minimum 5 years of Claims Team Leader experience in short-term insurance including supervisory experience Skills: CPD Points, Excellent communication skills, Deadline-oriented, and resilience Sector: Insurance | Function: Claims Team Leader: Commercial & Personal Lines | Qualification Type: Certificates/Certification