Centurion: Credit Controller

Duties & Responsibilities: Debt Collection & Follow-up Contact clients via phone and email to follow up on outstanding invoices Ensure all follow-ups are logged in the ticketing system Maintain a proactive approach to reduce overdue accounts Ticketing system managing Create, update and close tickets related to debtors’ queries and payment issues Track ticket progress and escalate unresolved issues when necessary Ensure all client interactions are documented in the system Accounts reconciliation Match payments to invoices and update the accounting system Investigate and resolve discrepancies on customer accounts Client communication Professionally handle inbound and outbound calls related to debt collection Liaise with clients regarding payment terms, outstanding balances and invoice queries Send statements, invoices and reminders Reporting Prepare weekly and monthly aging reports as required Highlight high-risk accounts to the manager Qualifications: Matric (Grade 12) minimum Experience: 5 years experience in a debtors / accounts receivable role / credit controller Experience working on financial systems Experience in using a ticketing system will be highly advantages Strong telephone and customer service skills Proficient in MS Office, basic and intermediate knowledge on Excel Basic knowledge on contract terms Basic knowledge of Accounting/Financial transactions Excellent English verbal and written communication skills Strong organisational skills and time management skills Detail-orientated and accurate Must be a problem solver, self-motivated and able to work in a team Own transport to and back from work