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Centurion: Field Service Administrator/Service Coordinator â?? Centurion posted by Guardian Recruiting






Date 2024-07-06
Job Title Field Service Administrator/Service Coordinator â?? Centurion
Employer Guardian Recruiting
More Information
Salary 0
Category Property Facilities Management
Location Gauteng
/ Centurion

Job Summary

Job Specification Responsible for the administration and co-ordination of back-office support to our Service Team Reporting to the Service Manager and working closely with the Finance Director and Business Relationship Manager Field Service Admin Support In office support for the operations of the Service Department Provide logistical support by managing service calendars Assisting in the planning and co-ordination of individual work schedules Costing of the service or breakdown job on receipt of the job card from the technician for Management approval Requesting order numbers from clients, for the work done Keeping abreast of outstanding order numbers on service and breakdowns Following up with clients regularly to ensure invoicing can be done on time within same month of job where possible Receiving order numbers from clients and checking values are correct before invoicing Escalating any outstanding jobs to the Business Relationship Manager for which clients are not forthcoming with the order number Preparing the invoice with the correct value, order number and details and sending it through to relevant client and accounts persons, as well as the Finance Department Filing of all paperwork, including invoices relating to the service job Ensuring that the Business Relationship Manager is notified once a job has been invoiced so that the necessary updates may be done on CAS Tracking CAS Open Job Cards Report and following up with service technicians to ensure job cards are submitted timeously Tracking internal deadlines for report submission and info to client post service job or breakdown and ensuring / assisting technicians can meet the deadlines Collaborating with Service and Spares on outstanding spares orders for service jobs awaiting date finalisation Co-ordination of paperwork and submission of any work visas required for the service technicians to work outside of South Africa Assisting technicians with fine tuning wording and templates of quotes, reports and findings on site, with inclusion of photos of good descriptions and action plans Allocate supplier / sub-contractor invoices to corresponding service jobs before Management signs off for payment Prepare Service Meeting notes, such as Agenda and Minutes, and circulate to relevant parties Assisting Service and Operations Manager with scheduling of coaching and training of service technicians and obtaining relevant quotes where required Liaising with overseas suppliers on any service related warranty issues Office Administration Maintaining and purchasing of office stationery and kitchen supplies Obtaining quotes for office equipment and furniture for approval by Management Receiving visitors at the office and offering refreshments Planning and co-ordination of all branch activities, such as team building events and office functions Minimum Requirements Matric or Equivalent Hardworking, organised individual with good communication skills High level of accuracy Fluent in English and must be able to communicate in Afrikaans Must have valid drivers licence Computer literacy in MS Office (Word and Excel), Microsoft Outlook and Internet Explorer Ability to work alone and as part of a team, and accept directives from various members of the Management Team Basic understanding of a technical service environment Previous experience in a CRM system would be advantageous 2-3 years experience in a similar field Vibrant, experienced, and organized individual with strong administrative skills Attention to detail Kindly note that by submitting your application for this career opportunity, you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position, and this information may be shared with the relevant stakeholders in the business. Please note that only short-listed candidates will be contacted. Should you not have heard back within a two-week period, please assume that your application was unsuccessful. All job postings are in accordance with our Client`s BEE requirements. Please only send certificates when requested to do so.
Field Service Administrator/Service Coordinator â?? Centurion position available in Gauteng, Centurion. This job position was posted by Guardian Recruiting. The job has been posted as a premium ad on 2024-07-06 at 05:04:35 in the Property Facilities Management category

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