Hire Resolve`s client, a leading provider of hardware and software solutions that support digitally connected construction and mining sites, is currently seeking a Field Technician to join their team in Centurion on a hybrid work setup. The successful candidate will report to the Operations Manager and play a pivotal role in implementing and supporting products and solutions for clients.

• Product Implementation:

  • Manage field implementations to ensure products and solutions meet customer satisfaction.
  • Conduct thorough testing and obtain customer sign-off, accompanied by documented implementation tests.
  • Collaborate with internal teams to facilitate successful implementations.

• Field Support:

  • Perform regular site visits for repairs and maintenance of implemented products and solutions.
  • Diagnose and resolve reported issues or malfunctions using standard troubleshooting procedures.
  • Provide optimal customer support through field visits or telephonic assistance.
  • Log all product, solution, or customer issues accurately, provide timely reports, and manage field dispatch schedules.
  • Foster and maintain supportive customer relationships.

• Product Training:

  • Deliver operator training to customers on all implemented or upgraded products and solutions.

• Millwright Qualification NQF 4 (Trade School).
• 3+ years proven experience in product or solution implementation and field service or support.
• Experience in the Geospatial industry is an advantage.
• Advanced knowledge of OPTRON Group technologies and solutions is a plus.
• Proficiency in troubleshooting, repairing, testing, and servicing technical equipment.
• Familiarity with solutions implementation and service level support best practices.
• Valid driver`s license; a company vehicle will be provided for use from the office to client sites.
• Willingness and ability to travel extensively internationally (mainly within Africa) and be away from home regularly.
• Ability to meet the physical demands of the job and operational requirements.

Benefits:

• Contact Hire Resolve for your next career-changing move.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today on LinkedIn, or contact Lisa Meyer at lisa.meyer@hireresolve.us
• You can also visit the Hire Resolve website: 

  Click Go Apply to apply online!

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