Centurion: Front of House Manager (High Capacity Restaurant) posted by Pillango Placements

The Front of House Manager oversees all customer-facing operations, ensuring an exceptional guest experience through excellent service standards, staff management, and efficient coordination between front and back of house. This role requires strong leadership, communication, and organizational skills to maintain smooth daily operations and uphold brand standards.

Key Responsibilities

Customer Experience

• Ensure a welcoming, professional, and friendly environment for all guests.
• Handle guest complaints or issues promptly and professionally.
• Monitor service quality, presentation, and overall guest satisfaction.
• Maintain high standards of cleanliness, ambiance, and décor in all public areas.

Staff Management

• Recruit, train, and supervise front of house staff (hosts, servers, bartenders, runners, etc.).
• Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
• Conduct regular team meetings to communicate updates, goals, and feedback.
• Coach and motivate staff to achieve performance excellence.

Operations & Administration

• Oversee daily opening and closing procedures for the front of house.
• Coordinate with the kitchen and bar teams to ensure smooth service flow.
• Manage reservations, seating plans, and customer wait times effectively.
• Monitor stock levels of FOH supplies (menus, POS materials, uniforms, etc.) and place orders as needed.
• Ensure compliance with health, safety, and hygiene standards.

Financial Control

• Monitor sales performance and assist in achieving revenue targets.
• Minimize wastage and manage operating costs within budget.
• Assist with cash-up procedures, petty cash control, and daily reconciliations.

Team & Culture

• Promote teamwork and communication between FOH and BOH staff.
• Maintain a positive, respectful, and professional work culture.
• Lead by example with exceptional customer service and work ethic.

 Qualifications & Skills

• Strong leadership and people-management skills with the ability to train and motivate service staff.
• Excellent customer service and communication abilities; professional and welcoming demeanour.
• Highly organised with solid time-management and multitasking skills.
• Skilled in handling guest feedback, reservations, and service flow under pressure.
• Sound knowledge of POS systems, cash-up procedures, and basic administration.
• Strong attention to detail in presentation, cleanliness, and overall guest experience.
• Ability to coordinate effectively with kitchen and bar teams for smooth operations.
• Hospitality or restaurant management qualification advantageous.
• Willingness to work flexible shifts, weekends, and public holidays.
• Friendly, reliable, and passionate about creating a warm, community-focused dining experience.

SALARY 

The proposed salary for the role is R8k – R15k per annum. The offer may be marginally negotiable, but will be market related in line with your qualifications, skills, and experience.

Please apply online in the link provided. Unfortunately, we do not consider CVs on Whatsapp or email.