Menu Close

Centurion: Head: CRM, Client Experience & Insights posted by Fempower Personnel

Centurion: Head: CRM, Client Experience & Insights posted by Fempower Personnel

Posted on 2025-07-02 00:00:00

Employer Fempower Personnel
Category Banking
Location Gauteng  / Centurion

Job Summary

MAIN PURPOSE OF THE JOB

The Head: CRM, Client Experience & Insights is responsible for developing and executing strategies to maximize customer retention, loyalty, and satisfaction. The purpose is to oversee the implementation and management of CRM systems, analyze customer data to identify trends and opportunities, and lead cross-functional efforts to personalise marketing, sales, and customer service interactions. Additionally, focus on driving revenue growth through targeted campaigns, customer segmentation, and effective communication channels.

To lead the collection, analysis and interpretation of client data to generate actionable insights that drive strategic decision-making, client centric product development and improved service delivery within the Bank.

To design, manage and continuously improve the end-to-end client experience for the Banks customers, ensuring that interactions across physical and digital channels are simple and responsive.

Key Performance Areas

  1. Embed a Customer experience culture in the organisation
  • Define and execute short and long-term customer service and support strategy, leveraging best practices and technology to expand service capabilities, ensuring consistent, high-value and cost-effective service levels.
  • Implement initiatives to embed a desirable customer centric culture and create an inclusive work environment.
  • Engage with internal and external stakeholders to develop and manage consistent customer messaging and develop and maintain cross-disciplinary and partner support processes and communications.
  1. Manage relationships and institutionalize internal mechanisms to improve customer experience
  • Facilitate smooth working relationship and resolution of any client or customer complaints in the Bank.
  • Identify the relevant role players in accordance with business requirements and dependencies.
  • Set-up meetings with the role players to discuss the roles and responsibilities and possible areas of cooperation, improvement and conflict.
  1. Develop and implement a Customer Relationship Management strategy, systems and data insights
  • Develop and implement the agricultural client experience strategy aligned with business goals and client needs.
  • Drive continuous improvement and innovation in CRM practices, processes, and technologies
  1. Channeling of sales leads to relevant party
  • Lead cross-functional efforts to segment customers, develop targeted campaigns, and optimize communication channels.
  • Collaborate with marketing, sales, customer service, and product teams to align CRM initiatives with business objectives and priorities
  • Engage with the front-line Divisional Heads on targets and potential leads to contribute to the overall increase in new clients.
  1. Effective Team and Business Support
  • Oversee the day-to-day operations of customer service including ongoing performance evaluation and refinement for operational excellence
  • Work closely with the other members of the relevant teams to deliver outstanding performance and support the Business Coordinator as may be required.
  • Take responsibility for routine duties on a regular basis with other members of the team.
  1. Departmental and People Management
View Job  Johannesburg: Software Engineer - Industrial & Safety Systems

Performance Management

  • Analyse the business plan to determine the applicable deliverables and targets
  • Compile the Performance Management documentation in collaboration with the staff member

Capacity Planning

  • Determine the human resource requirements, in accordance with the expected deliverables and current capacity
  • Secure the human capital requirements to ensure that deliverables will be met in accordance with the expected targets

Financial Management

  • Develop and manage budget
  • Manage expenditure and ensure no fruitless expenditure
  • Adhere to financial guidelines and thus ensure proper control over expenditure

Preferred Minimum Education and Experience

  • Bachelors degree in business administration, Communication or related field
  • Experience in a Financial / Agriculture Services environment with at least 5 years management experience – 6 to 8 years
  • Proven experience in CRM, customer experience management, or related roles, with a track record of driving results.
  • Strong analytical skills and proficiency in CRM systems and analytics tools.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Strategic mindset and ability to think creatively and analytically to solve complex business problems.
  • Leadership experience, with the ability to inspire and motivate teams to achieve goals and deliver exceptional results.
  • Adaptability to evolving CRM technologies and industry trends.
  • Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines

Critical Competencies

  • Microsoft Office
  • Financial / Business Acumen
  • Customers Care Service Principles
  • Project Management Skills
  • Knowledge of SAP

Additional Requirements

  • Required to work extended hours

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Centurion, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Centurion: Sales executive – Urgently needed posted by Williams Hunt Pretoria

Large motordealer looking for Experienced salesperson.Need proven track record. Must have experience in motorsales.Basic with commission and company perks.

View Job  Johannesburg: Junior Developer posted by Goldman Tech

View Job
Sales executive – Urgently needed

Centurion: Curtain and cushion seamstress – (No fashion designers) posted by Pro Decor

Provide references, NO fashion or garment seamstress. We make quality curtains, cushions, must know industrial straight stitcher machine and overlock. Must...


View Job
Curtain and cushion seamstress – (No fashion designers)

Centurion: Medical receptionist posted by Medical practice

Requirements - Matric- Bilingual English Afrikaans- Good X knowledge- Computer literacyDuties1. Welcoming patients and managing front-desk...


View Job
Medical receptionist

Centurion: Labratory Analyst – Urgently Needed posted by The Vine Partners

Sample Testing AnalysisPerform physical, chemical, and sometimes microbiological testing on raw materials, in-process samples, and finished pharmaceutical...


View Job
Labratory Analyst – Urgently Needed

Centurion: Compression Technician – Urgently Needed posted by The Vine Partners

Management AbilitySkill level1.Minimum 3-5 years in compressor maintenance, industrial machinery, or manufacturing.2.Experience with high-pressure air, gas...


View Job
Compression Technician – Urgently Needed

Centurion: Qualified Plumber posted by Birthmark Group (pty) ltd

We are looking for a PIRB registered plumber with Solar geyser experience.


View Job
Qualified Plumber

Centurion: SALES CONSULTANT posted by Cora O’Neil Recruitment Agency

Hennopspark, Centurion SALES CONSULTANTMinimum Requirements-Professional and reliable Afrikaans speaking preferably male, aged approximately 27 40...


View Job
SALES CONSULTANT

Centurion: Control Room Operator posted by Cora O’Neil Recruitment Agency

Hennopspark, Centurion CONTROL ROOM OPERATORS x6Minimum Requirements-Professional and presentable Afrikaans speaking individual, aged approximately 22-35...


View Job
Control Room Operator

Centurion: Aesthetic Therapist & Receptionist (Dual Role) posted by Mellovea Medical

Key ResponsibilitiesAs Aesthetic TherapistPerform advanced skincare and body treatments including facials, chemical peels, microneedling, cavitation, RF...


View Job
Aesthetic Therapist & Receptionist (Dual Role)

Centurion: Control Room Manager posted by Cora O’Neil Recruitment Agency

Hennopspark, Centurion CONTROL ROOM MANAGERMinimum Requirements-Professional and reliable Afrikaans speaking preferably male, aged approximately 35 45...


View Job
Control Room Manager

Centurion: Sales consultant – Funeral insurance consultant posted by Emzansi recruitment

Job Title Field Sales ConsultantWE ARE LOOKING FOR YOUBusiness opportunity Were seeking a driven and ambitious Insurance Sales Consultant to join our team....


View Job
Sales consultant – Funeral insurance consultant

Centurion: Laboratory Technologist posted by iMed Distributors

Laboratory Technologist ToxicologySummaryPerforming urine drugs of abuse screening and confirmation testing via LCMS Technology.Qualifications, Training,...


View Job
Laboratory Technologist

Centurion: Sales Specialist /Account managers posted by World sound

? Were Hiring! ?Sales Specialists Account Managers Upgrades Department? Centurion, Pretoria MTN World Sound Electronics? No weekends. No public holidays.?...


View Job
Sales Specialist /Account managers

Centurion: Medical administrator – urgently needed posted by Medical practice

Neurosurgeon practice looking for an administrator.RequirementsMatricBilingual English and AfrikaansComputer skillsOrganizedGood communication skillsTeam...

View Job  Cape Town: Software Engineer posted by Goldman Tech

View Job
Medical administrator – urgently needed

Centurion: Registered Dental Assistant posted by Dentist

Dental assistant required for dental practice in Laudium which is in Pretoria. Must be HPCSA registered. Training will be given if not fully experienced....


View Job
Registered Dental Assistant

Centurion: Sales – Need sales person with signage experiance posted by QPS Productions

QPS is seeking a highly motivated and experienced Sales Professional with a strong background in the signage industry. The ideal candidate will have a...


View Job
Sales – Need sales person with signage experiance

Centurion: IT Hardware and Software Sales Executive

Knowledge - IT background and marketing IT products and services Skills - Strong Verbal and communication skills - Good Leadership Skills - Efficiency in...


View Job
IT Hardware and Software Sales Executive

Centurion: Senior Software Engineer

Job DesDut Design and implement complex backend systems using modern technologies Node.js, Python, or Go. Develop and maintain RESTful andor GraphQL APIs...


View Job
Senior Software Engineer

Pretoria: INTERMEDIATE C# DEVELOPER – CENTURION (ONSITE) UP TO R500K PER ANNUM

A market leader known for engineering cutting-edge fleet intelligence and telematics platforms trusted across Africa and internationally is expanding their...


View Job
INTERMEDIATE C# DEVELOPER – CENTURION (ONSITE) UP TO R500K PER ANNUM

Centurion: Consulting electrical engineer

We are looking for a skilled and driven Building Services Consulting Electrical Engineer to join our multidisciplinary engineering consultancy. In this...


View Job
Consulting electrical engineer

Centurion: Solar Project Engineer

We are seeking a highly motivated Solar Consulting Engineer to join our dynamic team of renewable energy experts. In this role, youll provide technical...


View Job
Solar Project Engineer

Centurion: Partner Account Manager (PAM) posted by Cyber Retaliator Solutions

Key ResponsibilitiesPartner Relationship ManagementBuild and nurture strong, trust-based relationships with partners, understanding their business needs and...


View Job
Partner Account Manager (PAM)

Centurion: Sales Executive

Minimum Requirements Grade 12 with a Diploma or higher certificate in Sales Marketing or a related field Proven experience in Sales, Client Success, or...


View Job
Sales Executive

Centurion: Business Sales Consultant {B2B)

Our client is seeking a Business Sales Consultant to join their team. This position will suit a self-starter with an outgoing personality and mature...


View Job
Business Sales Consultant {B2B)

Centurion: Technical Service Manager (JB5335) posted by Kontak Recruitment

Technical Service Manager JB5335Centurion, GautengMarket RelatedDuration PermanentA leading technology and security solutions provider is seeking a dynamic...


View Job
Technical Service Manager (JB5335)

Share this to someone who needs a job:
Posted in Jobs in Centurion, Jobs in Northern Suburbs, Jobs in South Africa

More Jobs in Your Area