Motor Vehicle Dealer Coach
Posted on 2025-03-21
| Salary | Monthly |
|---|---|
| Category | Hr & Recruitment |
| Location | Tshwane / Centurion |
Job Summary
Requirements:
Relevant qualification Minimum of 3-5 years of experience in the automotive industry with 3-5 years of working experience in human resources, including consulting and training At least 3-5 years of direct experience in coaching individuals or teams, ideally within a business context or in a sales/service environment Dealer experience Experience in customer experience, sales teams, and service departments to improve performance Expertise in developing action plans, delivering coaching sessions, and guiding individuals through change and improvement processes Ability to manage multiple projects simultaneously while ensuring timely and successful outcomes This role requires travel both within and outside of South Africa, so a valid drivers license and passport are essential. Own transport is also required. Responsibilities and expectations but not limited to: Human Resource Consultant: Integrate people strategy and company objectives with dealer requirements and HR service offerings. Support training development within the delivery organisation, including reviews, gap assessments, and sourcing and advising on learning strategies and content. Support internal communication strategies for development and planning for internal and external stakeholders. Research, prepare communication materials, and deliver presentations, providing recommendations based on best practices and expertise. Lead or support the design, development, and implementation of talent management and development programs such as succession planning and leadership development. Develop creative strategies, methods, and tools to assess organisational development and human performance and measure progress in achieving objectives. Prepare plans and costings for projects / initiatives and lead internal project teams and external service providers. Market company services to the dealer network. Ensure effective time management, balancing HR services across Elite Dealers and other KPI-related activities. Identify and assess human performance-related business improvement opportunities and share innovative human performance concepts. Research, develop, and share human performance reference materials to contribute to the companys knowledge capital. Coach: Coordinate and schedule regular meetings between the dealership team and coach to review progress and align on objectives. Conduct gap analysis and root cause analysis within the dealership, evaluating staff capabilities, customer service, sales processes, and operational efficiency. Develop action plans with dealership staff to address identified gaps and align with dealership goals. Provide ongoing coaching and support to ensure successful implementation of action plans. Monitor progress and recommend adjustments as necessary. Help staff establish sustainable routines to make the implementation of action plans a habit. Regularly assess the effectiveness of coaching programs and make data-driven adjustments to improve results. Stay up to date with the latest trends and best practices in automotive sales, aftersales, and customer service to ensure coaching is relevant and impactful. Build strong relationships with dealership management and staff to foster a collaborative and productive coaching environment. Key Performance Areas: Strategic People Planning: Engage with dealers to understand recruitment requirements linked to psychometric assessments and development needs. Align companys training offerings with dealer development needs. Coach Dealer Management in aligning people development plans with brand values and customer service goals. Guide on the appropriate selection and assessment tools (e.g., psychometric assessments). Assist with the induction and onboarding of new recruits at dealerships. Communicate recruitment initiatives and available HR services to dealers. People Development: Oversee the development of meaningful individual/team development plans. Support and coach dealers in creating and linking individual/team development plans with training offerings. Assist in coordinating psychometric assessments for new or existing staff. Advise on succession planning, training, and career development opportunities. Interpret and evaluate cultural, environmental, and leadership factors impacting dealer performance, offering solutions to address them. Promote alignment of performance indicators with brand values and customer service growth. Reward and Recognition: Advise dealerships on the benefits and impact of positive and timely reward and recognition practices. Leadership Development: Facilitate working groups, teams, and brainstorming sessions to increase performance and efficiencies. Mentor Dealer Principals and managers on performance management, using LMS (Learning Management Systems). Monitor LMS updates and ensure compliance with service level agreements (SLAs). Foster positive internal relationships and provide feedback to improve service offerings. Project Management: Manage the completion of assigned projects, ensuring alignment with company and dealer network needs. Internal Support: Support company events such as certification examinations, product launches, and department workshops. Attend roadshows and stay current on HR trends, brand values, and strategy. Ensure timely reporting and adherence to internal processes (e.g., expense claims, monthly schedules). Assist with HR audits and analysis of trends within Elite Dealers. Contribute to annual Customer Satisfaction Survey completions. If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
Motor Vehicle Dealer Coach position available in Tshwane, Centurion. This job position was posted by . The job has been posted on 2025-03-21 in the Hr & Recruitment category
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