1. JOB PURPOSE

To ensure that all materials and processes adhere strictly to customer specifications and internal quality standards, and to oversee the implementation and compliance of quality systems within the production division.

2. PRINCIPAL ACCOUNTABILITIES

Accountabilities

Key Performance Indicators (KPIs)

Support in determining, negotiating, and agreeing upon in-house quality procedures, standards, and specifications

Clearly documented quality procedures aligned with ISO and customer expectations

Ensure adherence to quality, health, and safety standards across the plant

Zero non-conformities and audit failures; reduced incident reports

Monitor and ensure that manufacturing processes comply with defined quality standards

Regular inspections, compliance audits, and corrective actions documented and implemented

Conduct and document quality testing (pre-production, in-process, and final product)

100% completion of quality checklists and sampling reports

Follow established procedures, ISO guidelines, and maintain proper documentation

ISO compliance and audit-readiness at all times

Act as a catalyst for continuous improvement in quality and operational efficiency

Number of improvement initiatives implemented per quarter; measurable performance improvements

Lead, manage and motivate quality control staff to meet departmental goals

Achievement of departmental KPIs; performance reviews and development plans completed on time

Monitor and document critical control points (CCPs) regularly

Accurate and timely CCP logs with corrective actions recorded

Ensure customer requirements and service standards are understood and implemented

Positive customer feedback; low rate of quality-related returns or complaints

3. INTERACTIONS

Internal:

• Production Department
• Purchase / Procurement
• Planning and Production Control (PPC)
• Maintenance and R&D (as applicable)

External:

• Customers and end-users (for quality audits, complaints, and resolution)
• Raw material vendors and external testing laboratories
• Certification bodies (for ISO or regulatory audits)

4. SKILLS AND KNOWLEDGE

Educational Qualifications:

• Post Graduate Diploma in Plastics Technology / CIPET or
• Diploma in Plastics / Mechanical Engineering or related field

Relevant Industry Experience:

• 57 years of experience in a Packaging Manufacturing Industry with hands-on exposure to Quality Control and Assurance

Technical Skills:

• In-depth knowledge of packaging processes (lamination, extrusion, printing, slitting, sealing)
• Experience with lab instruments and testing procedures (tensile strength, bond strength, GSM, COF, WVTR, etc.)
• Proficiency in ISO 9001 / ISO 22000 / HACCP and other quality management systems
• Skilled in preparing audit documentation, process documentation, and quality SOPs

Behavioral Skills:

• Strong analytical and problem-solving ability
• Detail-oriented with a commitment to accuracy and process compliance
• Effective communicator and team leader
• Ability to manage cross-functional teams under pressure