Dundee: IT Support Technician

Key Responsibilities: Provide technical support to users via phone, email, remote tools, or in person Diagnose and resolve hardware, software, and network issues Install, configure, and maintain desktop computers, laptops, printers, and mobile devices Manage user accounts, permissions, and password resets (e.g., Active Directory) Troubleshoot operating systems such as Microsoft Windows and basic issues with Microsoft 365 applications Perform software installations, updates, and patches Support basic networking issues (Wi-Fi connectivity, IP configuration, VPN access) Escalate unresolved issues to Level 2/Level 3 teams when necessary Document incidents and resolutions in the IT service management system Maintain IT asset inventory and assist with equipment setup for new employees Follow IT security and compliance procedures Minimum Requirements: Diploma or Degree in Information Technology, Computer Science, or related field CompTIA A CompTIA Network Microsoft Certified: Desktop Administration 13 years of experience in IT helpdesk or technical support Knowledge of: Microsoft Windows operating systems Microsoft 365 / Microsoft Office applications Basic networking (TCP/IP, DNS, DHCP) Remote support tools IT ticketing systems Familiarity with Active Directory user management Strong problem-solving and communication skills Ability to work under pressure and manage multiple support requests