Reporting to: Manager: Client Relationship Team Key Focus: To offer exceptional personalised service daily to financial advisors, clients, potential investors and internal teams through efficient and effective verbal and written communication on all funds, products and processes. KEY OBJECTIVES: Provide support and assistance with all products, services and processes Provide relevant feedback to management from financial advisors and the marketplace. Resolve queries from financial advisors, investors/potential investors. Provide support to the national consultant team, where necessary. Liaise between the admin department and the investors, financial advisors and the consulting team whenever necessary. Process all instructions from both financial advisors and investors accurately and within daily cut off times and deadlines. REQUIREMENTS: Candidate must have completed, or currently be completing, an undergraduate degree, preferably in commerce/finance. Unit Trust/Investment background and experience would be an advantage. Client service experience is essential. Ability to work as a member of a team. Excellent verbal and written communication skills are essential. Must have a good telephone manner. Candidate must have good administration skills. Proficiency in Microsoft Excel and Word is necessary. Ability to function well under pressure and ability to adhere to deadlines is essential as this is a high paced environment. Candidate must be well organized, be able to prioritize tasks, demonstrate a proactive approach to problems and have the ability to achieve depth of learning and self-development within role. Candidate must exhibit meticulous attention to detail. Instructions: Adhere to all processes and procedures accurately and within the required timeframes Perform validations on incoming client instructions and ensure that this is done accurately and timeously Ensure that all requirements are complied with Confirm receipt of instructions timeously and in a professional manner Ensure control procedures are adhered to, to prevent errors or admin queries Ensure instructions are entered into the admin system on time Pending Instructions: Manage pending cases as well as client follow ups Ensure all correspondence is attached to instruction packs and uploaded where necessary Client Requests: Attend to all queries from clients, IFA`s and internal clients Respond to queries timeously and diligently so as to meet/exceed client expectations Calls: Answer inbound calls timeously Professional liaison with clients Responsible for ensuring a positive experience and offering personalised service to callers Log each call received on the electronic system Query Management: Effective query management and resolution Effective liaison with back office administration Escalate to team 2IC or Manager where necessary Complaints Management: notify 2IC or Manager of complaint immediately Follow the prescribed Internal Complaints Procedure Handle the complaint until it is resolved Project Management: Contribute to ad hoc projects aimed at streamlining processes Develop project plan and inform Manager Manage project, giving regular feedback on status Back-up functions: Team back-up Switchboard cover Support: Carry out ad hoc admin duties from time to time Information or support to Distribution Team Feedback to Manager: Draw attention to all errors in a timeous manner Identify opportunities for efficiencies in processes Pass on client feedback regarding forms, processes, etc Offer suggestions to improve client experience

Client Relationship Consultant position available in eThekwini, Durban. This job position was posted by . The job has been posted on 2025-04-17 in the Admin Clerical Secretarial category

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