Durban: Country Operations Manager posted by Tower Group
Posted on 2025-06-17 00:00:00
| Employer | Tower Group |
|---|---|
| Category | Other IT/Computer |
| Location | Kwazulu-Natal / Durban |
Job Summary
Job purpose
To oversee all aspects of the Operations functions, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs.
Consciously establishes a culture that encourages customer focus, individual development, efficiency, collaboration, and creates an environment for process improvements.
Upholds and ensures that all policies and procedures are followed and maintained.
Key Functions and Accountabilities:
Oversee the implementation of the strategy, monitoring the achievement of relevant targets and measurements
Manage day to day Operations activities in South Africa, Port and Landside, supporting the achievement of set targets
Ensure work is conducted within the context of established policies and procedures relevant for the function
Coach and develop staff, conducting regular one-on-one, performance reviews in line with company policy and management requirements
Establish KPIs to monitor the effectiveness and efficiency of the department as a whole and of individual members
Ensure that managers and staff maintain departmental standards, striving for consistent improvement, and adherence to set key performance indicators
Organize market intelligence for ports, terminals, depots, truck and feeder operators.
Supplier relationship management
Supplier performance management
Develop operational strategies and SOPs to increase the companys presence in the area
Budgeting, cost control, reporting and cost mitigation strategies
Inter departmental collaboration
Stakeholder management
Skills and Knowledge Required:
Bachelors Degree, preferable
Experience in operations and managing high performing teams
Minimum 5 years of experience in a similar role
Strong Excel and PowerPoint skills
Strong Data Analytics / Business Intelligence competency
Knowledge of the shipping industry
Knowledge of legal and regulatory requirements.
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