Durban: Customer Relations Manager – Electronics Industry posted by Hire Resolve
Job Description
Responsibilities:
- Develop and maintain relationships with key customers in the electronics industry in KZN
- Act as the main point of contact for all customer inquiries and issues
- Provide exceptional customer service and support to ensure customer satisfaction
- Identify opportunities to upsell and cross-sell products and services to existing customers
- Prepare and deliver regular reports on customer satisfaction and retention rates
- Work closely with sales and marketing teams to develop strategies for customer acquisition and retention
- Monitor customer feedback and address any issues or concerns in a timely and professional manner
Requirements:
- Bachelor’s degree in Business Administration, Marketing, or related field
- Proven experience in a customer relations or account management role, preferably in the electronics industry
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to work well under pressure and meet tight deadlines
- Knowledge of CRM systems and Microsoft Office suite
- Valid driver’s license and own transport
Contact Hire Resolve for your next career-changing move.
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, or Thomas Stacey at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
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