Durban: IT Service Desk Engineer posted by RareCruit
Posted on 2025-07-25 00:00:00
| Employer | RareCruit |
|---|---|
| Category | Retail Manufacturing |
| Location | Kwazulu-Natal / Durban |
Job Summary
This role acts as the primary point of contact for incident and request management.
This role is critical to maintaining business continuity, resolving hardware, software, and network-related issues across the region.
Qualifications:
- Bachelor’s Degree strongly preferred.
- Minimum of a National Certificate / Diploma in Information Technology / Degree or equivalent required
Experience:
- At least 3 years’ experience as an IT related position, or similar.
- Must have a strong hardware and software support background.
- Experience with print and file servers.
- Experience as Inventory and Asset management.
- Experience in meeting/collaboration room equipment and software.
- Experience with ticketing systems (e.g., ServiceNow, Jira, etc.) is a plus.
- Strong verbal and written communication skills with a focus on customer service.
- Be proactive and eager to continuously learn.
Responsibilities:
- Regional Tier 1 IT Service Desk Support.
- Manage Buckman’s Assets (Desktop, laptop and any other supported devices).
- Cyber Security Support – Support Global IT Cybersecurity program.
- Efficient IT Workplace / Infrastructure Support – Ensure a functional, organized, and well-equipped IT environment that supports user productivity and seamless operations across the workplace.
- Support compliance to minimise our risk as per the POPIA legislative requirements.
- Initiate and implement continuous improvement.
- Housekeeping in the IT storage area and in the work room.
- Effectively resolving associate issues assigned for resolution.
- Troubleshooting IT problems and initiating preventative measures.
Knowledge, skills and abilities required:
- OS configuration (Windows platform).
- Microsoft client-side software (Windows 10/11, Microsoft 365 apps, Microsoft Teams).
- Hardware installation and upgrades.
- Software installations and upgrades.
- iPhone and/or Android experience.
- Cyber end-point protection.
- Work experience assisting users with IT issues.
Please note:
The job calls for a highly energetic, self – driven, independent, self-motivated person with excellent problem solving and communication skills, ability to meet tight deadlines and work under pressure, work in a professional manner at all times taking ownership of ensuring they stay on top of things to limit (repetitive) failures.
You must possess high levels of integrity together with strong self-leadership abilities.
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