Job Description
About the Role
We are seeking a highly organized and detail-oriented Receptionist to join our team at RecruitCo (Pty) Ltd in Durban. As the first point of contact for clients and candidates, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.
Key Responsibilities
- Answer switchboard in a timeous manner
- Take accurate and detailed messages when required
- Conduct credit checks by submitting requests to Head Office and follow up on results
- Complete internal documentations, movements for new temps and submit to Head office
- Assist applicants in completing application forms
- Responsible for daily attendance register of staff as well as client visit reports for consultants/managers
- Receiving calls, escalating, and screening calls
- Receiving visitors and directing them to the relevant meeting/interview room
- Making sure that interview rooms are presentable before and after use
- Offering refreshments to senior candidates
- Making copies and printing
- Sending out professional internal and external emails
- Updating the email distribution lists for each brand and cluster
- Assisting in all admin/ office functions
- Capturing & collating of payroll spreadsheets weekly
- Filing of timesheets and documents
- Checking of invoices
- Loading of packs for new hires onto Contractor Zone
- Reconciliation of PPE distributed
- Typing of CVs
- Updating and loading of Assignee Annexures based on extension of assignments
Requirements
- Matric
- 3 to 5 years receptionist experience
- Well versed in two (2) languages (which includes English)
- Computer literate (MS Office Excel, Word, PowerPoint, and Outlook)
- Third language
- Ability to communicate effectively with clients and candidates
Qualifications
No formal education or certifications are required for this role.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer Service Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the customer service industry is a significant sector, particularly in industries such as technology, financial services, and manufacturing. Typically, these roles involve providing support to customers via phone, email, or in-person, with a focus on resolving issues and improving overall customer experience.
Generally, salaries for customer service positions in Kwazulu-Natal can range from R200 000 to R400 000 per annum, depending on factors such as the company size, industry sector, and individual experience. However, it’s essential to note that these figures are broad estimates and may vary significantly. For example, a customer service representative working for a large multinational like Google or Microsoft may earn on the higher end of this range, while someone in a smaller local business may earn at the lower end.
Common skills required for customer service roles in Kwazulu-Natal typically include excellent communication and problem-solving abilities, as well as strong attention to detail and adaptability. Typically, customer service professionals need to be empathetic, patient, and proactive in resolving issues. They also require a good understanding of industry-specific products or services and the ability to provide accurate information to customers.
The financial services sector, technology industry, and manufacturing sector are common industries that employ customer service roles in Kwazulu-Natal. In these sectors, customer service representatives play a critical role in supporting clients, resolving issues, and driving sales growth.
For those interested in pursuing a career in customer service, there are various development opportunities available. Typically, career progression paths involve moving into more senior roles, such as team lead or supervisor, where individuals can develop leadership skills and take on additional responsibilities. Many companies also offer training programs and internal promotions to support employee growth and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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